Home care agency
Headway House
Home care agency in Shrewsbury, Shropshire
Headway House
Home care agency in Shrewsbury, Shropshire
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Headway House is a home care agency based in Shrewsbury, Shropshire. It delivers care and support to people in their own homes, working with older people aged 65 and over, younger adults under 65, and people with physical disabilities.
The agency was rated Requires Improvement by the Care Quality Commission in 2021 across all key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 22 July 2021 · Last inspected 25 June 2021
Headway Shropshire is a home care agency supporting adults with acquired brain injury in their own homes. Inspectors found that care was not always consistent, with people often visited by staff who did not know their needs or preferences, and some care plans did not reflect their current needs. The provider has resolved the breaches found at the previous inspection, but the service remains rated requires improvement.
- Risks to people were assessed, and most staff understood them.
- Staff were trained to recognise possible abuse and knew how to respond to concerns.
- People who needed help with medicines received it safely from trained and assessed staff.
- Staff followed effective infection prevention and control procedures.
- Some people were supported by staff who had not been trained for the tasks they were asked to carry out.
- Changes in the organisation and its management were not always communicated to people, relatives and staff, and staff were unclear about its vision and goals.
- Systems for checking the quality of care needed further development so that care reflects people's preferences and current needs.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Headway House will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Headway House is backed by a local NHS health network. The nearest A&E is Royal Shrewsbury Hospital, 0.4 miles away. The local GP practice is URGENT TREATMENT CENTRE, 0.4 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Shrewsbury
Information last reviewed October 2026.
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