Home care agency
Golden Keys Care Agency Ltd
Home care agency in Southend-on-Sea
Golden Keys Care Agency Ltd
Home care agency in Southend-on-Sea
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Golden Keys Care Agency Ltd is a home care provider based in Southend-on-Sea, Essex. It delivers care and support in people's own homes for a range of needs, with a particular focus on dementia. The agency supports older people aged 65 and over, younger adults, and people with physical disabilities, mental health conditions, sensory impairment, learning disabilities, substance misuse and eating disorders.
Golden Keys Care Agency Ltd was rated Requires Improvement by the Care Quality Commission in 2024. The agency was rated Good for Effective, Caring and Responsive, and Requires Improvement for Safe and Well-led.
What inspectors found
CQC: Requires improvementReport published 18 January 2024 · Last inspected 11 December 2023
Inspectors found that people and their relatives felt safe with this home care agency, which supports 95 people in their own homes. Staff were described as knowing how to protect people from harm, and recruitment checks, induction, training and supervision were in place. Inspectors also noted that some visits did not take place at the times people had been given, and that some risk assessments lacked dates.
- Monitoring and auditing of the quality and safety of the service have improved since the previous inspection.
- Staff receive induction, training, supervision and appraisals, and say they feel supported by the senior team.
- Recruitment checks are carried out safely, and staff are equipped to safeguard people from avoidable harm.
- The provider responds well to feedback and understands what needs to change.
- Communication with people and the gathering of their feedback need further improvement, along with using that feedback to improve the service.
- Some risk assessments are not dated, which makes it hard to tell when they were completed or reviewed.
- On some occasions, calls were not made at people's scheduled times, although people reported no missed calls.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Golden Keys Care Agency Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Golden Keys Care Agency Ltd is backed by a local NHS health network. The nearest A&E is Southend Hospital, 1.8 miles away. The local GP practice is WARRIOR SQUARE SURGERY, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Southend-on-Sea
Information last reviewed October 2026.
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