Home care agency
Freesprings Ltd
Home care agency in Waltham Cross, Hertfordshire
Freesprings Ltd
Home care agency in Waltham Cross, Hertfordshire
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About
Freesprings Ltd is a home care agency based in Waltham Cross, Broxbourne, Hertfordshire. It delivers care and support to people in their own homes, with a particular focus on dementia. The agency supports older people aged 65 and over, younger adults under 65, and people living with physical disabilities or mental health conditions.
The Care Quality Commission inspected Freesprings Ltd in 2022 and rated it Requires Improvement overall. The agency was rated Good for Caring, and Requires Improvement for Safe, Effective, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 6 December 2022 · Last inspected 2 November 2022
Inspectors visited a domiciliary care service providing personal care in people's own homes; at the time there was one person using it. A relative described staff as punctual, polite and respectful, and said care was safe and that staff wore face masks. Inspectors found the person was involved in decisions about their care and was happy with the support, and that staff supported their interests and social activities.
- Staff were described as punctual and had not missed a care call
- Staff were kind, compassionate, polite and respectful toward the person and their family
- Infection control training and personal protective equipment were in place
- The registered manager was open and honest, and produced an action plan after the visit
- Care plans lacked detail on likes, dislikes and physical and mental health conditions
- Risk assessments did not cover all aspects of care and lacked clear mitigation guidance for staff
- Not all staff had up to date core training, and no one had training in supporting people with a learning disability
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Freesprings Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Freesprings Ltd is backed by a local NHS health network. The nearest A&E is North Middlesex Hospital, 5.3 miles away. The local GP practice is ABBEY ROAD SURGERY, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Waltham Cross
Information last reviewed October 2026.
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