Home care agency

First Line Healthcare Limited

Home care agency in St. Leonards-on-sea, East Sussex

First Line Healthcare Limited

Home care agency in St. Leonards-on-sea, East Sussex

CQC GoodDementia
NeighbourhoodHigh Retirement Community
What do these badges mean?
  • High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
AddressRoom 3 -21 Century House, 100 Menzies Road, St. Leonards-on-sea, TN38 9BB

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About

First Line Healthcare Limited is a home care agency based in St. Leonards-on-Sea, East Sussex. It provides care and support to people in their own homes, with a particular focus on dementia. The agency supports older people aged 65 and over, younger adults under 65, and people with physical disabilities, sensory impairment and learning disabilities.

First Line Healthcare Limited was rated Good by the Care Quality Commission in 2021, achieving Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.

What inspectors found

CQC: Good

Report published 23 June 2021 · Last inspected 26 May 2021

Inspectors visited a domiciliary care agency that supports four people in their own homes, some living with dementia and some with physical disabilities. People and relatives said they felt safe, and staff were described as caring, treating people with dignity and respecting privacy. Staff continuity was strong, with regular carers who knew people well, and the registered manager was praised by people, relatives, professionals and staff alike.

Strengths noted
  • Staff completed safeguarding training and understood how to raise concerns
  • Individual risk assessments were in place, and staff received a 12-week induction followed by supervision and regular unannounced checks
  • People were supported to keep their choice and control, with consent and mental capacity practice in line with training
  • The registered manager was widely praised, and business continuity plans showed a clear direction for the service

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery500 m
Hospital1.2 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAmple
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkAdequate
  • Tennis CourtAmple
  • Bowling GreenSparse
  • Playing FieldAmple

Local Amenities

  • Pubs & BarsAdequate
  • Restaurants & CafesAdequate
  • Retail ShoppingLimited
  • SupermarketsAmple
  • TakeawaysAmple

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — First Line Healthcare Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

First Line Healthcare Limited is backed by a local NHS health network. The nearest A&E is Conquest Hospital, 1.2 miles away. The local GP practice is SEDLESCOMBE HOUSE, 0.3 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Conquest Hospital · 1.2 mi
Nearest GP · CQC Good
SEDLESCOMBE HOUSE · 0.3 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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