First Class Care Services Ltd
Home care agency in Luton
Operated by First Class Care Services
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About
First Class Care Services Ltd is a home care agency based in Luton, Bedfordshire, providing care and support in people's own homes. Its packages are tailored to each person and aim to build or maintain independence, with support for day-to-day living and comfort at home. Alongside these packages, the agency offers befriending and cleaning services to help keep a home safe and hygienic. Its specialist focus is dementia, and it also supports older people, younger adults, people with physical disabilities, sensory impairment, learning disabilities and eating disorders.
The Care Quality Commission rates First Class Care Services Good overall, in a report published in 2019. It is rated Good for safe, effective, caring and responsive care, and Requires Improvement for well-led.
What inspectors found
CQC: GoodReport published 19 March 2019 · Last inspected 27 February 2019
First Class Care is a small domiciliary agency supporting two people in their own homes at the time of inspection. Inspectors could not speak directly with the people receiving support because of how they communicate, so they spoke with a relative, who described positive, personalised care and respectful staff. Records show detailed risk assessments and care plans, staff who understood them, and training and support that staff described as relevant and good quality.
- Relatives reported that the management team listened to them and built a personalised plan for the person they support.
- Risk assessments and care plans were detailed and set out how staff should manage identified needs and risks.
- Staff described good training and induction, feeling supported by management, and being comfortable raising concerns.
- Staff competency checks and regular feedback from relatives were in place, with reviews used to improve support.
- Some audits completed by the management team had shortfalls, and the registered manager said the auditing systems would be strengthened.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceSparse
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — First Class Care Services Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
First Class Care Services Ltd is backed by a local NHS health network. The nearest A&E is Luton and Dunstable Hospital, 3.4 miles away. The local GP practice is STOPSLEY VILLAGE PRACTICE, 0.1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of First Class Care Services
First Class Care Services Ltd is one of 2 services run by First Class Care Services on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Luton
Information last reviewed October 2026.
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