Extra Hands of Heacham Limited - Heacham Office
Home care agency in Kings Lynn, Norfolk
Operated by Extra Hands of Heacham
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Extra Hands of Heacham Limited is a home care agency that delivers care and support in people's own homes. The agency describes itself as a family-run business and says it covers Norfolk, with its office in King's Lynn. It arranges both short-term cover, such as during a holiday, and longer-term ongoing help. Its care focus is dementia, and it supports people across several client groups, including older people, younger adults, people with physical disabilities, mental health needs, sensory impairment and learning disabilities, as well as people with substance misuse issues and eating disorders.
The agency is rated Good by the Care Quality Commission overall, with a report published in 2021. It received a Good grade for each of the five key questions: safe, effective, caring, responsive and well-led.
What inspectors found
CQC: GoodReport published 15 October 2021 · Last inspected 28 September 2021
Inspectors found that people felt safe and that staff were compassionate and attentive, often doing more than was strictly required. Care was tailored to each person, with needs assessed beforehand and people's dignity, privacy and choices respected. Inspectors identified areas for improvement, including some medicines management practices, occasional late calls, and oversight of some parts of the service.
- People said they felt safe, and staff understood their safeguarding responsibilities.
- Staff were well trained and had been recruited safely.
- Care was person-centred, and people's views were listened to and acted on.
- A new electronic care recording system has improved communication and saved staff time.
- Some medicines, particularly those given only when needed, required better management.
- Some recent calls did not run on time, although this was being resolved and had little impact on care.
- Information about people's end of life care preferences was basic.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceSparse
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Extra Hands of Heacham Limited - Heacham Office will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Extra Hands of Heacham Limited - Heacham Office is backed by a local NHS health network. The nearest A&E is The Queen Elizabeth Hospital, 11.3 miles away. The local GP practice is HEACHAM GROUP PRACTICE, 0.6 miles away, rated ‘Requires improvement’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Extra Hands of Heacham
Extra Hands of Heacham Limited - Heacham Office is one of 2 services run by Extra Hands of Heacham on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Kings Lynn
Information last reviewed October 2026.
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