Expertise Homecare (South East Coast)
Home care agency in Folkestone, Kent
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Do you run Expertise Homecare (South East Coast)? Manage this listing free.
About
Expertise Homecare (South East Coast) is a home care agency based in Folkestone, Kent, providing care and support to people in their own homes across Kent and Wales. Its care focus is dementia, and it supports older people, younger adults under 65, people with physical disabilities, mental health needs, sensory impairments, substance misuse and eating disorders. The agency says it has more than 100 care and support workers and tailors its care to the specific requirements of each person it supports.
The Care Quality Commission rates the agency Requires Improvement overall, in a report published in 2021. Its effective, caring and responsive key questions are rated Good, while its safe and well-led key questions are rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 25 November 2021 · Last inspected 6 October 2021
Inspectors found that people using this domiciliary care agency spoke warmly about the staff and felt safe and well treated. Care calls were delivered as agreed, though some arrived late, with people usually being kept informed. Staff described the agency as a good place to work but felt distanced from the office and not always listened to, an area the provider is working on.
- People described being treated well by staff and felt safe, and said staff asked before offering support.
- Care plans were detailed and person centred, and people were involved in them.
- Accidents and incidents were recorded and responded to well, and complaints were handled to people's satisfaction.
- Staff were trained and inducted appropriately, and the provider was proactive in identifying and reporting abuse.
- Some care calls arrived later than scheduled, although people were told when this happened.
- Some staff did not always feel supported or listened to, and communication between care staff and the office needed to improve.
- Some quality assurance audits, such as recruitment checks, needed to be carried out more thoroughly, and some guidance on 'as required' medicines and pain patches needed improving.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAmple
- Golf CourseAdequate
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldSparse
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Expertise Homecare (South East Coast) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Expertise Homecare (South East Coast) is backed by a local NHS health network. The nearest A&E is William Harvey Hospital (Ashford), 12.3 miles away. The local GP practice is HARBOUR MEDICAL PRACTICE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Folkestone
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Expertise Homecare (South East Coast), your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Expertise Homecare (South East Coast)?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.