Home care agency
EXCELCARETV
Home care agency in Grays, Thurrock
EXCELCARETV
Home care agency in Grays, Thurrock
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About
EXCELCARETV is a home care agency based in Grays, Thurrock, Essex, providing care and support to people in their own homes. It supports older people, younger adults, and people with dementia, mental health needs, sensory impairment, learning disabilities and substance misuse.
The agency was rated Requires Improvement by the Care Quality Commission in 2021, with Caring and Responsive rated Good. Safe, Effective and Well-led were rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 18 May 2021 · Last inspected 12 March 2021
This domiciliary care agency supports one person in their own home. A relative felt the person was safe and described staff as considerate and respectful, and inspectors found staff grasped the person's requirements and encouraged their independence. Recruitment checks and some staff training were not yet up to the expected standard, which the provider must address.
- A relative felt the person was safe and trusted that any worries would be raised.
- Staff were described as considerate and respectful, and they promoted the person's independence.
- The person's choice and control were supported, with the least restrictive approach used where possible.
- The registered manager was seen as approachable and supportive, and carried out regular spot checks and supervision.
- The provider did not follow its own recruitment policy, and staff files lacked key documents needed to show safe hiring.
- Staff had completed online training but not hands-on training such as moving and handling, which was postponed because of the pandemic.
- Care plans gave limited guidance on how to meet the person's needs and reduce risks, which could create problems if new staff start.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceAmple
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAmple
- Retail ShoppingPlentiful
- SupermarketsAdequate
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — EXCELCARETV will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
EXCELCARETV is backed by a local NHS health network. The nearest A&E is Darent Valley Hospital, 2.9 miles away. The local GP practice is CHAFFORD HUNDRED MEDICAL CENTRE, 1.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Grays
Information last reviewed October 2026.
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