Empathy Care24 - Hertfordshire
Home care agency in Hemel Hempstead, Hertfordshire
Operated by Empathy Care24
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About
Empathy Care24 is a home care agency based in Hemel Hempstead that provides domiciliary care and support to people living in their own homes. The service supports older people, younger adults, and individuals with dementia, physical disabilities, mental health needs, learning disabilities, sensory impairment, substance misuse and eating disorders. Care is tailored to each person's circumstances and may include personal care, daily living support and specialist assistance.
The agency was established by Nyarai and Munya Reuben, who both have healthcare backgrounds. Empathy Care24 was rated Good by the Care Quality Commission in 2019, receiving Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 23 December 2019 · Last inspected 28 November 2019
Inspectors found that the service, which provides personal care to people in their own homes, treats people well, and people and relatives described staff as caring and pleasant. Care is personalised, people are involved in how their needs are met, and support is designed to give people as much choice and control as possible. The report describes an approachable management team that learns from problems and an overall rating of Good.
- Staff were recruited appropriately and received training and support to carry out their roles effectively.
- Risk assessments and care plans were reviewed regularly, and staff understood how to keep people safe from abuse or harm.
- Care is tailored to each person, who is included in deciding how their needs are met.
- The provider learned from things that went wrong and made changes, and staff felt listened to by an approachable management team.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtSparse
- Bowling GreenLimited
- Playing FieldAmple
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsAdequate
- TakeawaysSparse
Gallery
What home care costs
Estimated typical UK ranges — Empathy Care24 - Hertfordshire will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Empathy Care24 - Hertfordshire is backed by a local NHS health network. The nearest A&E is Watford General Hospital, 8.3 miles away. The local GP practice is WOODHALL FARM MEDICAL CTR, 0.9 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Empathy Care24
Empathy Care24 - Hertfordshire is one of 3 services run by Empathy Care24 on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Hemel Hempstead
Information last reviewed October 2026.
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