Home care agency
Empathy Care Services
Home care agency in Peterborough
Empathy Care Services
Home care agency in Peterborough
Operated by Empathy Care Services
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About
Empathy Care Services is a home care agency based in Peterborough that provides care and support in people's own homes. The agency supports older people, younger adults and those living with dementia, physical disabilities and sensory impairment, delivering personalised care tailored to individual needs.
Empathy Care Services was rated Good by the Care Quality Commission in 2022, achieving Good grades across all five key areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 22 December 2022 · Last inspected 7 December 2022
Inspectors found that Empathy Care Services, a domiciliary agency supporting younger and older people, people with sensory impairment and people living with dementia, provides safe, consistent care. Staff were described as knowing people's needs well, with care plans updated promptly when circumstances changed. Relatives and health professionals reported that staff had the skills needed and were caring, respectful and supportive of people's independence and choices.
- Staff knew how to safeguard people, and suitably skilled staff were recruited safely
- Care needs were assessed before care began and plans were reviewed quickly after changes
- Staff received required training and ongoing support, and relatives confirmed their skills
- Leadership and monitoring were effective, with an open culture and learning from complaints and mistakes
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenLimited
- Playing FieldLimited
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsLimited
- TakeawaysLimited
What home care costs
Estimated typical UK ranges — Empathy Care Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Empathy Care Services is backed by a local NHS health network. The nearest A&E is Peterborough City Hospital, 3.9 miles away. The local GP practice is THE DEEPINGS PRACTICE, 3.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Empathy Care Services
Empathy Care Services is one of 2 services run by Empathy Care Services on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Peterborough
Information last reviewed October 2026.
Reviews from families
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