Eden Country Care Limited
Home care agency in Penrith, Westmorland and Furness
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
- Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
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About
Eden Country Care Limited is a family-run home care agency based in Penrith, Cumbria, set up in 2002 to provide personalised care and support in people's own homes across the Eden Valley, Keswick and Carlisle. Its work centres on helping people stay safe and comfortable at home, keep their independence, maintain everyday routines and remain connected to the people, places and activities they value. The agency supports people living with dementia, older people, and people with physical disabilities, mental health needs, sensory impairments, learning disabilities or substance misuse needs.
The agency works alongside families, the NHS, GPs and local charities, so that when a person's health needs change or extra support is needed, it can help them access the right services in good time. It is rated Good by the Care Quality Commission overall, with Responsive rated Outstanding and Safe, Effective, Caring and Well-led rated Good.
What inspectors found
CQC: GoodReport published 29 May 2019 · Last inspected 5 March 2019
Inspectors found that this domiciliary service, which supported around 300 people in their own homes, tailored its care closely to each person's needs and preferences. People said they felt safe, and staff were described as caring, with enough staff available to provide consistent support. The report raises concerns about the strength of infection control policies and the clarity of information on best interests decision-making.
- Staff found inclusive ways to help people live as full a life as possible and responded flexibly to individual preferences.
- The provider encouraged people to take part in activities and make new friends, and arranged transport so people in rural areas could join their local community.
- People said they felt safe and confident in the care they received, and staff were praised for their kindness.
- Medicines were managed safely, people managed their own medicines where possible, and recruitment checks ensured suitable staff were employed.
- Infection control policies were not sufficiently robust, and inspectors made a recommendation about this.
- Information about best interests and the decision-making process was not clear, and inspectors made a recommendation about this.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceSparse
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtAmple
- Bowling GreenSparse
- Playing FieldSparse
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Eden Country Care Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Eden Country Care Limited is backed by a local NHS health network. The nearest A&E is Cumberland Infirmary, 18.6 miles away. The local GP practice is BIRBECK MEDICAL GROUP, 1.2 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Penrith
Information last reviewed October 2026.
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