Home care agency
DCC Dales Home Care
Home care agency in Matlock, Derbyshire
Derbyshire County Council
DCC Dales Home Care
Home care agency in Matlock, Derbyshire
Operated by Derbyshire County Council
Do you run DCC Dales Home Care? Manage this listing free.
About
DCC Dales Home Care is a home care agency run by Derbyshire County Council, based in Matlock in the East Midlands. It provides care and support to older people aged 65 and over, and to younger adults under 65, delivered in their own homes.
The agency was rated Good by the Care Quality Commission in 2022. It was marked Good for being safe, effective, caring and responsive, though leadership required improvement at that inspection.
What inspectors found
CQC: GoodReport published 3 March 2022 · Last inspected 18 January 2022
DCC Dales Home Care is a domiciliary agency serving people in their own homes across the Dales area of Derbyshire, mostly for short-term reablement after hospital stays or illness. Inspectors found people felt safe, were treated kindly, and were involved in planning their care, with care plans described as personalised and medicines handled in line with good practice. Concerns centred on the culture within the service, with staff raising issues about out-of-hours support and training and use of the provider's systems, and recruitment ongoing to increase staffing.
- People described being happy with their care and feeling involved in care planning and delivery
- Staff were trained in safeguarding and risks to people were assessed and planned for
- Care was personalised, respected people's preferences and supported their choice, independence and dignity
- Complaints were investigated thoroughly and quality assurance and oversight systems were in place
- Staff reported that the service's culture was not always positive
- Staff raised concerns about out-of-hours support and about access to training and the provider's systems
- The provider was recruiting to increase staffing levels
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAdequate
- Retail ShoppingAmple
- SupermarketsAdequate
- TakeawaysAdequate
Local crime statistics
25 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
What home care costs
Estimated typical UK ranges — DCC Dales Home Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
DCC Dales Home Care is backed by a local NHS health network. The nearest A&E is Chesterfield Royal Hospital, 9.2 miles away. The local GP practice is LIME GROVE MEDICAL CENTRE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Derbyshire County Council
DCC Dales Home Care is one of 14 services run by Derbyshire County Council on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Matlock
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at DCC Dales Home Care, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run DCC Dales Home Care?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.