Home care agency
Daisy Chain Care Team Ltd
Home care agency in Hitchin, Hertfordshire
Daisy Chain Care Team Ltd
Home care agency in Hitchin, Hertfordshire
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
Do you run Daisy Chain Care Team Ltd? Manage this listing free.
About
Daisy Chain Care Team Ltd is a home care agency based in Hitchin, North Hertfordshire. It provides care and support in people's own homes, with a particular focus on dementia. The agency supports older people, younger adults, and people living with physical disabilities, mental health conditions, sensory impairment and learning disabilities.
The agency was rated Requires Improvement by the Care Quality Commission in 2022. It was rated Good for Effective, Caring and Responsive, and Requires Improvement for Safe and Well-led.
What inspectors found
CQC: Requires improvementReport published 22 February 2022 · Last inspected 21 January 2022
Inspectors found that people receiving personal care in their own homes spoke warmly about the support they got, describing staff as helpful, kind and friendly. Medicines were managed reliably, and staff were described as knowing people's needs and interests well. The service was rated requires improvement, mainly because of weaknesses in oversight, risk assessment and record keeping.
- Staff were described by people and relatives as caring, and they spoke about the people they support with compassion and detailed knowledge of their needs and preferences.
- Medicines were given on schedule, and any errors were quickly spotted and acted on.
- People said they felt safe, staff had safeguarding training, and infection control was followed throughout the pandemic.
- New staff received an induction and regular competency checks, there were enough suitably qualified staff, and the registered manager was praised for their dedication.
- Quality monitoring was not effective: audits were carried out, but no overall analysis took place, which made it harder to identify where the service could improve.
- Known risks were not always assessed, care plans were not kept up to date, and some policies were undated, so it was unclear whether they were current.
- Staff understanding of the Mental Capacity Act was variable, safe recruitment practices were not fully followed, and initial assessments were not completed for new care packages.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtPlentiful
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsSparse
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Daisy Chain Care Team Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Daisy Chain Care Team Ltd is backed by a local NHS health network. The nearest A&E is Lister Hospital, 3.7 miles away. The local GP practice is REGAL CHAMBERS SURGERY, 1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Hitchin
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Daisy Chain Care Team Ltd, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Daisy Chain Care Team Ltd?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.