Home care agency
Custom Care (Cannock)
Home care agency in Cannock, Staffordshire
City and County Healthcare Group
Custom Care (Cannock)
Home care agency in Cannock, Staffordshire
Operated by City and County Healthcare Group
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About
Custom Care (Cannock) is a home care agency providing domiciliary care and support to people in their own homes. Based in Cannock, Staffordshire, the agency is operated by City and County Healthcare Group and supports older people, younger adults and people with dementia, physical disabilities, mental health conditions, sensory impairment and learning disabilities.
The agency was rated Requires Improvement by the Care Quality Commission in 2020. It was marked as Requires Improvement for Safety and Well-led, and Good for Effective, Caring and Responsive.
What inspectors found
CQC: Requires improvementReport published 9 March 2020 · Last inspected 27 January 2020
Inspectors found that people receiving personal care in their own homes described the support as professional and friendly, and said it had a positive effect on their lives. Staff training was kept up to date, and staff adapted how they communicated with people who have additional needs. Safeguarding concerns were reported to the right authorities, but inspectors found gaps in risk assessments, the management of medicine patches, and the auditing of care plans.
- People described professional and friendly support that had a positive impact on their lives.
- Staff training was kept up to date, and communication needs were identified during assessment and met by adapting how information was shared.
- Safeguarding concerns were reported to the appropriate authorities, and learning from a trend analysis was put into practice.
- Complaints were handled thoroughly and promptly, and a quarterly review of the service led to an improvement action plan.
- Some care files lacked risk assessments for people's medical needs, including for catheter and stoma care.
- Medicine patches were not managed safely.
- The service had no system for auditing care plans, although the registered manager said a process was planned.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceAmple
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesSparse
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Custom Care (Cannock) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Custom Care (Cannock) is backed by a local NHS health network. The nearest A&E is New Cross Hospital, 7.3 miles away. The local GP practice is THE COLLIERY PRACTICE, 0.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Custom Care (Cannock) is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Cannock
Information last reviewed October 2026.
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