CSK Support 24 Ltd
Home care agency in Oldbury, Sandwell
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
CSK Support 24 Ltd is a home care agency that provides care and support in people's own homes. It offers its services on flexible schedules and says it specialises in supporting people with learning disabilities, as well as people living with dementia. The agency also supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairments and substance misuse. It is based in Oldbury, Sandwell, in the West Midlands.
The Care Quality Commission rated CSK Support 24 Ltd Requires Improvement in its 2023 report. Its Caring key question was rated Good, while Safe, Effective, Responsive and Well-led were each rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 26 September 2023 · Last inspected 27 June 2023
Inspectors found that carers did not arrive at consistent times from day to day, which left some people unsure when care would happen and how long it would last. Staff were described as trained and skilled, with a good understanding of people's needs, although training on end-of-life care had a gap. Staff received regular supervision and team meetings where they were kept informed and involved in changes to care.
- Inspectors found staff were trained and skilled and understood people's care needs.
- A system was in place to monitor and respond to complaints, and the registered manager showed how they had learnt from them.
- Staff received regular supervision.
- Team meetings shared current information and involved staff in changes and improvements to care.
- Call times varied from day to day, leaving some people unsure when carers would arrive and how long they would stay.
- Management oversight was not clear when the registered manager was absent, and the out-of-hours on-call system was not effective because staff did not follow its protocol.
- Training on end-of-life care was not fully provided.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtLimited
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingSparse
- SupermarketsPlentiful
- TakeawaysAmple
Gallery
What home care costs
Estimated typical UK ranges — CSK Support 24 Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
CSK Support 24 Ltd is backed by a local NHS health network. The nearest A&E is Queen Elizabeth Hospital Birmingham, 3 miles away. The local GP practice is LAPAL MEDICAL PRACTICE, 0.4 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Oldbury
Information last reviewed October 2026.
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