Home care agency
Community Careline
Home care agency in Chatham, Medway
Community Careline
Home care agency in Chatham, Medway
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
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About
Community Careline is a home care agency based in Chatham, Medway, Kent, providing care and support in people's own homes. It supports older people aged 65 and over, younger adults under 65, and people living with dementia, physical disabilities, mental health conditions and sensory impairment.
The agency was rated Requires Improvement by the Care Quality Commission in 2021. It was rated Good for Caring and Responsive, but Requires Improvement for Safe and Effective, and Inadequate for Well-led.
What inspectors found
CQC: Requires improvementReport published 27 July 2021 · Last inspected 26 May 2021
Inspectors found that people and their relatives were positive about the domiciliary care provided at Community Careline, describing staff as friendly and supportive. People were supported to eat and drink safely and to access healthcare, and staff were regularly supervised and reported feeling listened to. Quality assurance and governance, however, remained weak, and several earlier concerns had not been fully addressed, so the service stayed rated Requires Improvement.
- Relatives and people using the service spoke warmly about staff and felt their family members were in safe hands
- People were supported to eat and drink safely and received help to access healthcare when needed
- Staff were regularly supervised, felt listened to, and were confident concerns raised would be acted on
- Surveys were used to gather views from people, relatives and staff about the service
- Quality assurance systems and audits were not robust enough to identify and drive improvement, and earlier concerns had not been fully resolved
- Risk assessments were sometimes missing or incomplete, and medicines were not always administered as prescribed
- Essential recruitment checks had not always been carried out, and staff training gaps remained, including in epilepsy and diabetes
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseAmple
- Public ParkAdequate
- Tennis CourtSparse
- Bowling GreenLimited
- Playing FieldAmple
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Community Careline will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Community Careline is backed by a local NHS health network. The nearest A&E is Medway Maritime Hospital, 3 miles away. The local GP practice is ORCHARD FAMILY PRACTICE, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Chatham
Information last reviewed October 2026.
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