Home care agency
Comfort Call Middlesbrough
Home care agency in Middlesbrough, Redcar and Cleveland
City and County Healthcare Group
Comfort Call Middlesbrough
Home care agency in Middlesbrough, Redcar and Cleveland
Operated by City and County Healthcare Group
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Comfort Call Middlesbrough is a home care agency based in Middlesbrough, North Yorkshire, run by City and County Healthcare Group. It delivers care and support to people in their own homes, with a particular focus on dementia care. The agency supports older people, younger adults, and people with physical disabilities, mental health needs, sensory impairment, learning disabilities and substance misuse issues.
The agency was rated Good by the Care Quality Commission in 2023, achieving Good grades across all five key-question areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 12 May 2023 · Last inspected 26 April 2023
Inspectors found that people using this home-care service, and their relatives, spoke well of the care they receive. Staff were described as knowing people well and treating them with dignity, and the report says medicines, risk assessment, infection control, staff training and supervision, and safeguarding were all in place. The provider's systems for monitoring quality and acting on feedback were judged to be working, and the service was rated good at its first inspection.
- Staff knew the people they supported well and treated them with dignity and respect
- Medicines were managed safely and risks to people were assessed and monitored
- Staff received training, supervision and appraisal, and worked well with other professionals
- Governance systems were used to monitor standards, and feedback was sought and acted on
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldAmple
Local Amenities
- Pubs & BarsLimited
- Restaurants & CafesLimited
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Comfort Call Middlesbrough will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Comfort Call Middlesbrough is backed by a local NHS health network. The nearest A&E is The James Cook University Hospital, 2.6 miles away. The local GP practice is NORMANBY MEDICAL CENTRE, 0.7 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Comfort Call Middlesbrough is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Middlesbrough
Information last reviewed October 2026.
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