Home care agency
Charnat Support Services
Home care agency in Rowley Regis, Sandwell
Alphonsus Care Services
Charnat Support Services
Home care agency in Rowley Regis, Sandwell
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Charnat Support Services is a home care agency run by Alphonsus Care Services. Based in Rowley Regis, Sandwell, West Midlands, it provides care and support to people in their own homes. The agency supports older people aged 65 and over, and adults with physical disabilities, sensory impairment or learning disabilities.
The Care Quality Commission rated Charnat Support Services as Requires Improvement in its 2022 report. The inspection found the service to be Good in effectiveness, caring and responsiveness, but identified concerns around safety and leadership.
What inspectors found
CQC: Requires improvementReport published 18 March 2022 · Last inspected 25 January 2022
Inspectors describe Charnat Support Services as a community-based service supporting adults with learning and physical disabilities who live independently, with three people receiving personal care at the time of the visit in January 2022. Staff are said to encourage independence, skill-building and community access, and people are supported to make choices and to communicate in ways that suit them. Work with health and other professionals is described as effective.
- Recruitment checks are carried out to confirm staff are suitable for their roles.
- Safeguarding systems are in place and the provider is no longer in breach for protecting people from abuse.
- Medicines are given as prescribed and infection control policies and procedures are in place.
- Care is person-centred, and the service can show how it applies the principles of right support, right care and right culture.
- Provider audits and quality monitoring have not consistently identified problems within the service.
- Some care records are inconsistent, and changes to people's health conditions were not always reflected in their care plans.
- DBS risk assessments need to be more specific to each individual concern and its potential impact on people.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
Food hygiene rating
Very good
Food Standards Agency · inspected February 2020
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseAdequate
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAmple
- Retail ShoppingPlentiful
- SupermarketsAmple
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Charnat Support Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Charnat Support Services is backed by a local NHS health network. The nearest A&E is Russells Hall Hospital, 3.7 miles away. The local GP practice is REGIS MEDICAL CENTRE, 0.1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Rowley Regis
Information last reviewed October 2026.
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