Home care agency
Carepoint Limited t/a Alternative Care - Suite 1 Parkside House
Home care agency in Rowley Regis, Sandwell
Carepoint Limited t/a Alternative Care - Suite 1 Parkside House
Home care agency in Rowley Regis, Sandwell
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Carepoint Limited t/a Alternative Care is a home care agency based in Rowley Regis, Sandwell, West Midlands. It provides care and support to people in their own homes, with a focus on dementia. The agency supports older people aged 65 and over, younger adults under 65, and people with physical disabilities, mental health needs, sensory impairment and learning disabilities.
The agency was rated Requires Improvement by the Care Quality Commission in 2021. It was assessed as Good for Caring, but Requires Improvement for Safe, Effective, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 2 July 2021 · Last inspected 9 December 2020
Inspectors found that people using this home care service were generally satisfied, felt safe during visits, and were supported by a fairly stable team who worked well with external health professionals. Care plans were described as thorough and tailored to individual needs, with people taking part in writing and updating them. Oversight, recruitment checks and medicines recordkeeping still need work, and the service remains rated as requires improvement.
- Most people reported being satisfied with their care, and inspectors found no pattern of missed visits or frequent late visits.
- Care plans were described as thorough and tailored to individual needs, with people involved in creating and reviewing them, and staff were familiar with their contents.
- Staff wore protective equipment when entering people's homes, and people felt safe during visits from a consistent group of staff.
- Staff trained in safeguarding understood how to report concerns and worked in partnership with external healthcare professionals to meet people's health needs.
- Recruitment checks were not always complete, as full work histories and references were not consistently obtained, although the new manager planned to address this.
- Oversight of the service is still developing, with not all concerns identified, and additional risk assessments were not always put in place when new concerns arose.
- Medicines administration records were not always completed correctly, although the manager was taking steps to reduce medicines errors and missed doses.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseAdequate
- Public ParkAmple
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Carepoint Limited t/a Alternative Care - Suite 1 Parkside House will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Carepoint Limited t/a Alternative Care - Suite 1 Parkside House is backed by a local NHS health network. The nearest A&E is Midland Metropolitan University Hospital, 3.8 miles away. The local GP practice is CLEMENT ROAD MEDICAL PRACTICE, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Rowley Regis
Information last reviewed October 2026.
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