Home care agency
Caring Connections Wirral
Home care agency in Birkenhead, Wirral
Caring Connections Wirral
Home care agency in Birkenhead, Wirral
Operated by Caring Connections
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Caring Connections Wirral is a home care agency based in Birkenhead, on the Wirral in Merseyside, North West England. It provides care and support in people's own homes, with a particular focus on dementia. The agency supports people with dementia, older people aged 65 and over, younger adults under 65, physical disabilities, mental health needs, sensory impairment and learning disabilities.
The Care Quality Commission rates Caring Connections Wirral as Requires Improvement overall, in a report published in 2022. It is rated Good for being effective, caring and responsive, and Requires Improvement for being safe and well-led.
What inspectors found
CQC: Requires improvementReport published 22 August 2022 · Last inspected 15 July 2022
Caring Connection Ellesmere Port provides personal care in people's own homes, including for people living with dementia, physical or learning disabilities, autism, and older people. Inspectors found that staff knew the people they supported, that care records focused on each person's wishes and preferences, and that people were supported to make their own choices. Staffing levels drew mixed feedback, and inspectors said the service needed stronger oversight and planning in some areas.
- Staff were trained, had their medicines competency checked, and worked from an up-to-date medicines policy.
- Safeguarding policy and staff training were in place, and staff described how they would raise concerns.
- Infection prevention and control arrangements were in place, with a COVID-19 policy staff could consult and a good supply of protective equipment.
- Care records contained a good level of detail centred on people's wishes and preferences.
- Feedback about staffing levels was mixed, and staff said their rotas needed to be planned and organised more thoroughly.
- Some recruitment checks needed strengthening, and quality assurance and governance measures needed to be more firmly embedded, with better oversight and monitoring.
- Staff needed more guidance on people's medical conditions, electronic records did not always match medication records, and COVID-19 testing was not always confirmed as taking place twice weekly.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenPlentiful
- Playing FieldSparse
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Caring Connections Wirral will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Caring Connections Wirral is backed by a local NHS health network. The nearest A&E is Royal Liverpool University Hospital, 2.4 miles away. The local GP practice is HAMILTON MED CTR, 0.1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Caring Connections
Caring Connections Wirral is one of 4 services run by Caring Connections on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Birkenhead
Information last reviewed October 2026.
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