Home care agency
Care Packages UK Limited
Home care agency in Birmingham
Care Packages UK Limited
Home care agency in Birmingham
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Care Packages UK Limited is a home care agency based in Birmingham, West Midlands. It delivers care and support to older people in their own homes, enabling them to remain independent in familiar surroundings.
The agency was rated Requires Improvement by the Care Quality Commission in 2019. It was rated Good for Effective, Caring and Responsive care, but Requires Improvement for Safety and Well-led.
What inspectors found
CQC: Requires improvementReport published 24 December 2019 · Last inspected 8 November 2019
Inspectors found that people receiving personal care in their own homes were supported by caring and compassionate staff who respected their dignity and independence. Regular care workers helped keep relationships consistent, and people's health needs were assessed and met, with access to healthcare when required. However, most people and relatives raised concerns about call timings and short visits, which the report says reduced the quality of care, although it found no harm had come to people.
- Staff were described as caring and compassionate, and they respected people's rights, privacy and independence.
- People said they felt safe with their care workers, and safeguarding policies were in place to protect them from harm and abuse.
- Medicines support was provided safely, and staff received a thorough induction and ongoing training that gave them the skills to support people.
- Support plans were based on holistic assessments, and people were helped to make choices and keep control over their lives.
- The provider's systems for monitoring quality and safety were not effective, and they missed issues such as gaps in one care plan and weaknesses in recruitment and complaints procedures.
- Most people and relatives raised concerns about call times and short calls, and the management reports used to analyse call times and lengths had not been completed.
- Employment checks for care staff needed strengthening, so that a full employment history is obtained for every staff member.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsLimited
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtLimited
- Bowling GreenLimited
- Playing FieldSparse
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Care Packages UK Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Care Packages UK Limited is backed by a local NHS health network. The nearest A&E is Midland Metropolitan University Hospital, 2.1 miles away. The local GP practice is HALCYON MEDICAL, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Birmingham
Information last reviewed October 2026.
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