Home care agency
Care Outlook (Crawley)
Home care agency in Crawley, West Sussex
Care Outlook
Care Outlook (Crawley)
Home care agency in Crawley, West Sussex
Operated by Care Outlook
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Care Outlook (Crawley) is a home care agency based in Crawley, West Sussex, providing care and support to people in their own homes. It supports older people aged 65 and over, younger adults, and people with dementia, physical disabilities, mental health conditions, sensory impairment and substance misuse.
The agency was rated Requires Improvement by the Care Quality Commission in 2021. It was assessed as Good for Effective and Caring, and Requires Improvement for Safe, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 7 July 2021 · Last inspected 21 May 2021
Inspectors found that people in Brighton and Hove were generally content with the care they received, while people in the mid-Sussex areas were unhappy because visits were often late, early or cut short and scheduling did not reflect their needs or preferences. Staff were described as kind and people felt safe, and medicines management and infection control were found to be appropriate. The report says the provider was aware of the problems and had begun making improvements, but its quality checks had not prevented the issues from recurring.
- Care workers were described as kind and people said they felt safe
- Medicines were managed appropriately
- Staff followed infection prevention and control procedures
- Staff said they felt supported in their roles and liked working at the service
- Visits were often late or early and sometimes cut short, particularly in mid-Sussex
- Care scheduling did not reflect assessed needs or preferences and did not offer continuity of care
- Incidents and accidents were not followed up or analysed over time to spot trends
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseAdequate
- Public ParkPlentiful
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Care Outlook (Crawley) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Care Outlook (Crawley) is backed by a local NHS health network. The nearest A&E is East Surrey Hospital, 7.5 miles away. The local GP practice is WOODLANDS&CLERKLANDS PARTNERSHIP, 0.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Care Outlook
Care Outlook (Crawley) is one of 39 services run by Care Outlook on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Crawley
Information last reviewed October 2026.
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