City and County Healthcare Group
Care By Us - North London & West Hertfordshire
Home care agency in Hatfield, Hertfordshire
Operated by City and County Healthcare Group
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Care By Us - North London & West Hertfordshire is a home care agency that provides care and support in people's own homes. It has a particular focus on dementia care and supports older people, younger adults, and people with physical disabilities, mental health needs, sensory impairment, learning disabilities, substance misuse or eating disorders. The agency is part of City and County Healthcare Group and has its office in Hatfield, Hertfordshire.
The Care Quality Commission rated the agency Outstanding overall in a report published in 2019. It also received Outstanding ratings for each of the five key questions: safe, effective, caring, responsive and well-led.
What inspectors found
CQC: OutstandingReport published 6 November 2019 · Last inspected 13 September 2019
Inspectors describe this North London and West Hertfordshire office of a large provider as delivering highly individualised support across a broad range of home-based services. People reported feeling safer, more independent and better looked after, and staff were described as knowledgeable, well trained and consistent, often going beyond their usual duties. Inspectors also noted the provider's wider community work, such as pet support and practical help for people at home.
- Staff are well trained, knowledgeable about safeguarding, and familiar with each person's needs
- Assistive technology and a bespoke training approach help people stay safe and living at home
- Quality monitoring is effective, with very few missed visits across a high volume of care
- Community initiatives, including support against isolation and free practical help, benefit people who need it
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsLimited
- TakeawaysLimited
Gallery
What home care costs
Estimated typical UK ranges — Care By Us - North London & West Hertfordshire will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Care By Us - North London & West Hertfordshire is backed by a local NHS health network. The nearest A&E is Barnet Hospital, 6.1 miles away. The local GP practice is POTTERELLS MEDICAL CENTRE, 0.9 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Care By Us - North London & West Hertfordshire is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Hatfield
Information last reviewed October 2026.
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