Cera Care
Care at Home Services (South East) Limited – Tonbridge, Tunbridge Wells and South West Kent
Home care agency in Tunbridge Wells, Kent
Operated by Cera Care
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Care at Home Services (South East) Limited, which operates under the Cera Care brand, is a home care agency providing care and support in people's own homes. Its office is in Tunbridge Wells, Kent, and it has a particular focus on dementia care. The agency supports older people aged 65 and over, younger adults under 65, and people with dementia, physical disabilities, mental health needs or sensory impairment.
The Care Quality Commission rated the agency Good overall in a report published in 2022. It received Good ratings for being safe, effective, caring and responsive, and Requires Improvement for well-led.
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What inspectors found
CQC: GoodReport published 17 June 2022 · Last inspected 11 May 2022
Inspectors describe a home-care agency in Tonbridge, Tunbridge Wells and South West Kent that supports people in their own homes, most of whom receive personal care. Feedback is generally positive: people describe a reliable, consistent team of care workers who know their preferences, respect their choices and help them stay independent, and staff are described as keeping homes clean and wearing protective equipment. Communication was praised by many, though some people said it was not always effective, particularly when staff were running late.
- People feel safe with staff, who understand how to protect them from abuse and how to raise concerns
- Care workers are consistent and have built positive relationships with the people they support
- Needs are assessed before care starts, and care plans are reviewed regularly and reflect people's wishes
- Medicines are managed safely, and staff respond promptly when people become unwell
- Some people said communication was not always effective, including when staff were running late
- Some refresher training records were overdue, which the registered manager has committed to address
- Medicines management, staff training and communication were named in the provider's action plan for improvement
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldSparse
Local Amenities
- Pubs & BarsLimited
- Restaurants & CafesLimited
- Retail ShoppingAdequate
- SupermarketsAdequate
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Care at Home Services (South East) Limited – Tonbridge, Tunbridge Wells and South West Kent will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Care at Home Services (South East) Limited – Tonbridge, Tunbridge Wells and South West Kent is backed by a local NHS health network. The nearest A&E is Tunbridge Wells Hospital at Pembury, 0.7 miles away. The local GP practice is SPELDHURST & GREGGSWOOD MEDICAL GROUP, 0.8 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Cera Care
Care at Home Services (South East) Limited – Tonbridge, Tunbridge Wells and South West Kent is one of 146 services run by Cera Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Tunbridge Wells
Information last reviewed October 2026.
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