Cera Care
Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable
Home care agency in Herne Bay, Kent
Operated by Cera Care
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About
Care at Home Services (South East) Limited, which operates under the Cera Care brand, is a home care agency based in Herne Bay, Kent. It provides domiciliary care in people's own homes across Kent and Sussex, with support tailored to each person's needs. Its client groups include older people, adults under 65, people with physical disabilities, mental health needs or sensory impairment, and people living with dementia, which is its stated care focus. Support is offered to people who are elderly, recovering from illness or disabled, and to anyone who needs extra help with everyday tasks. The agency says its staff are fully trained and experienced.
The Care Quality Commission rated the agency Requires Improvement overall in its 2023 report. It was rated Good for effectiveness, caring and responsiveness, and Requires Improvement for safety and being well-led.
What inspectors found
CQC: Requires improvementReport published 27 June 2023 · Last inspected 19 May 2023
Inspectors found that people were supported by a regular team of staff who knew them well, and that visits generally happened on time and lasted the intended length. Staff were described as kind and caring, and people said they were involved in planning their care. However, the report found that quality and safety checks were not consistently robust, and the overall rating was lowered from good to requires improvement.
- Staff understood how to spot signs of abuse and where to raise concerns, which helped protect people from harm.
- People were supported by a consistent team of staff who were familiar with them.
- Staff were kind and caring and respected people's privacy.
- People said they felt involved in planning and managing their care and considered the service good.
- Checks and audits of the quality and safety of the service were not consistently robust, and survey results were not always analysed and passed to the registered manager.
- Risks to people's health, safety and welfare, and their care plans, were not consistently detailed.
- Medicines records were not consistently accurate, including records for prescribed creams, which were not kept in line with best practice.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable is backed by a local NHS health network. The nearest A&E is Queen Elizabeth The Queen Mother Hospital, 11.2 miles away. The local GP practice is PARK SURGERY, 0.8 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Cera Care
Care at Home Services (South East) Limited – Canterbury, Herne Bay and Whitstable is one of 146 services run by Cera Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Herne Bay
Information last reviewed October 2026.
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