Home care agency
Birchwood Care Services
Home care agency in Speldhurst, Kent
Birchwood Care Services
Home care agency in Speldhurst, Kent
Operated by Malvirt
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About
Birchwood Care Services is a home care agency based in Speldhurst, Kent, delivering care and support in people's own homes. It supports older people aged 65 and over and people with physical disabilities, providing domiciliary care tailored to clients' needs in their own homes.
The Care Quality Commission rated Birchwood Care Services as Requires Improvement in its 2023 inspection. The agency was rated Good for Effective, Caring and Responsive care, but Requires Improvement for Safe and Well-led.
What inspectors found
CQC: Requires improvementReport published 19 May 2023 · Last inspected 5 April 2023
Inspectors found that this domiciliary care agency was supported by a small, consistent group of regular staff, with agency workers used to cover sickness. People said staff were supportive and encouraging, and that communication had improved, including being contacted when calls were running late or needed cancelling. The report notes that the provider had made improvements since the previous inspection, so the service is no longer rated inadequate, though its overall rating is requires improvement.
- Risks to people's health and safety were assessed, and guidance was put in place so staff could give the right support.
- People's medicines were handled safely, and staff competencies were checked against good practice.
- Staff were recruited safely and met a manager for one-to-one supervision about their performance and development.
- People were involved in planning their care and were supported to keep choice and control, with staff acting in their best interests in the least restrictive way possible.
- Several calls were still cancelled by the provider because of staff sickness, although the number of missed or late calls had reduced.
- Some checks and audits of the quality and safety of the service had only been introduced recently and still needed to become part of everyday practice.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceSparse
- Golf CourseLimited
- Public ParkLimited
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsLimited
- TakeawaysLimited
Local crime statistics
14 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
What home care costs
Estimated typical UK ranges — Birchwood Care Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Birchwood Care Services is backed by a local NHS health network. The nearest A&E is Tunbridge Wells Hospital at Pembury, 3.4 miles away. The local GP practice is RUSTHALL MEDICAL PRACTICE, 1.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Malvirt
Birchwood Care Services is one of 2 services run by Malvirt on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Speldhurst
Information last reviewed October 2026.
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