Cera Care
Beech Tree Total Care – Ashford
Home care agency in Ashford, Kent
Operated by Cera Care
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Beech Tree Total Care – Ashford is a home care agency that provides care and support in people's own homes. It is operated under the Cera Care brand and has been delivering services in Kent for over 20 years. Its branches are in Ashford, Birchington, Dover and Hythe, and it covers the south Kent coast and surrounding areas, including Thanet. Each person is matched with a locally based, trained member of staff suited to their needs. The agency's care focus is dementia, and it also supports older people, younger adults, people with physical disabilities, people with mental health needs and people with sensory impairment.
The agency is rated Good overall by the Care Quality Commission (report published 2019). Its Effective, Caring, Responsive and Well-led key questions are rated Good, while Safe is rated Requires Improvement.
What inspectors found
CQC: GoodReport published 9 December 2019 · Last inspected 21 November 2019
Inspectors found that people using this home-care service in the community and in extra care housing were kept safe by staff, who knew how to manage risks, though health-related risk assessments lacked detail. Staff were described as knowing people well, being kind and compassionate, and involving people in planning their care. Medicines management, which had been a problem at the previous inspection, was found to be safe at this visit.
- Staff were described as knowing people well and as kind and compassionate
- Medicines are now managed safely, and the provider's audits identify issues and act on them promptly
- Staff were said to have the support and training they need, and people were supported to eat, drink and access healthcare
- Regular reviews with people and their families keep care quality and changing needs under discussion
- Health-related risk assessments lacked detail, and inspectors made a recommendation about this, though staff acted on it during the visit
- The registered manager had been absent for some time, with the head of service delivery overseeing quality in the interim
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldLimited
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesPlentiful
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAmple
Gallery
What home care costs
Estimated typical UK ranges — Beech Tree Total Care – Ashford will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Beech Tree Total Care – Ashford is backed by a local NHS health network. The nearest A&E is William Harvey Hospital (Ashford), 2.6 miles away. The local GP practice is NEW HAYESBANK SURGERY, 0.6 miles away, rated ‘Outstanding’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Cera Care
Beech Tree Total Care – Ashford is one of 146 services run by Cera Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Ashford
Information last reviewed October 2026.
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