Home care agency
Amber Valley Total Care
Home care agency in Ilkeston, Derbyshire
Amber Valley Total Care
Home care agency in Ilkeston, Derbyshire
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Amber Valley Total Care is a home care agency based in Ilkeston, Erewash, Derbyshire. It provides care and support delivered in people's own homes, with a focus on dementia. The agency supports older people aged 65 and over, younger adults under 65, and people with physical disabilities, mental health needs and learning disabilities.
The Care Quality Commission rated Amber Valley Total Care as Inadequate in its 2024 report. The inspection found concerns across all key areas: Safe and Well-led were rated Inadequate, while Effective, Caring and Responsive were rated Requires Improvement.
What inspectors found
CQC: InadequateReport published 14 February 2024 · Last inspected 21 November 2023
Inspectors found that Amber Valley Total Care, a home care agency supporting younger and older adults including people with dementia, is not well governed. People said they felt safe with care staff, and staff were described as knowledgeable about abuse and neglect, trained, and reliable in attending visits on time. However, management systems, risk assessment, care planning, recruitment checks and medicines recording were found lacking, and some staff felt unable to raise concerns.
- People said care staff were caring and reliable
- Staff were described as well trained and confident in supporting people's care
- Staff understood abuse and neglect and knew how to raise safeguarding concerns
- Visits were attended in a timely way with enough time allocated to spend with people
- Audits and governance systems did not identify where improvements were needed
- Pre-employment checks for new staff were not completed thoroughly
- Risks to people were not always assessed, and care plans were not always comprehensive
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsLimited
- Play SpaceSparse
- Golf CourseSparse
- Public ParkLimited
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldLimited
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsLimited
- TakeawaysLimited
What home care costs
Estimated typical UK ranges — Amber Valley Total Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Amber Valley Total Care is backed by a local NHS health network. The nearest A&E is Royal Derby Hospital, 7.9 miles away. The local GP practice is ARTHUR MEDICAL CENTRE, 1.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Ilkeston
Information last reviewed October 2026.
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