Home care agency
Harmony Care & Support Ltd
Home care agency in Ilkeston, Derbyshire
Harmony Care & Support Ltd
Home care agency in Ilkeston, Derbyshire
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Harmony Care & Support Ltd is a home care agency that provides care and support in people's own homes. It operates from Ilkeston in Derbyshire and serves Ilkeston, Long Eaton, Castle Donington, Melbourne and the surrounding area. The agency supports older people, people living with dementia, people with physical disabilities and people with learning disabilities, with a particular focus on dementia. Its services include personal care and medication support, and its care teams are selected, trained and supported by the agency.
The agency was acquired in 2009 by Gail, who brought earlier experience of working with vulnerable people, with the help of her daughter Kelly, who also works in the care sector. Its overall rating from the Care Quality Commission is Good, with Well-led rated as Requires Improvement. Around 59% of its staff have been part of the care team for more than three years.
What inspectors found
CQC: GoodReport published 29 October 2019 · Last inspected 9 September 2019
Inspectors found that this domiciliary agency, which was supporting 156 people with personal care at the time of inspection, provides caring and person-centred support. Staff were described as knowing people's backgrounds and communication needs well, and people said they felt safe. Call timing, rota accuracy and the recording of how feedback led to improvements were less consistent.
- Staff were praised for their caring approach and for building positive relationships informed by people's life histories and communication needs.
- Care plans were detailed, reviewed regularly, and developed with people and, where appropriate, their relatives.
- People said they felt safe, and risks to their health and wellbeing were assessed and reviewed appropriately.
- Staff were trained to support people safely and effectively, and complaints were responded to appropriately under a clear policy.
- Some calls did not take place at the agreed times, and people were not always told about late calls.
- Rotas were sometimes incorrect, particularly after staff sickness or holiday changes, so some people did not know who was coming. The registered manager was working to address this.
- People did not always feel listened to or informed of the outcome of their feedback, and improvements were not always clearly recorded or linked to changes in care.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Harmony Care & Support Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Harmony Care & Support Ltd is backed by a local NHS health network. The nearest A&E is Queen's Medical Centre, 5.4 miles away. The local GP practice is GLADSTONE HOUSE SURGERY, 0.1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Ilkeston
Information last reviewed October 2026.
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