Agincare
Agincare UK Newcastle under Lyme
Home care agency in Newcastle-under-Lyme, Staffordshire
Operated by Agincare
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Agincare UK Newcastle under Lyme is a home care agency, part of the Agincare brand, that provides care and support in people's own homes. Based in Newcastle-under-Lyme, Staffordshire, it has a focus on dementia and also supports older people, younger adults, and people with physical disabilities, mental health needs, sensory impairment or learning disabilities.
The agency says it offers managed, flexible care across the country, with a person-centred care plan and risk assessment for each client, a dedicated care manager and supervisor, and a 24-hour on-call emergency line. It employs and pays its care workers, including live-in carers, and is responsible for finding a replacement if a carer falls ill. The Care Quality Commission rated the agency Requires Improvement overall in a report published in 2020. It rated the agency Good for Effective, Caring and Responsive, and Requires Improvement for Safe and Well-led.
What inspectors found
CQC: Requires improvementReport published 27 March 2020 · Last inspected 14 February 2020
Inspectors visited this domiciliary agency in February 2020 and found that it supports 65 people with personal care in their own homes around Newcastle-under-Lyme. Staff were described as safely recruited, skilled, and regular, knowing the people they support well, and people said they felt safe and were involved in planning their care. The report notes that the service remains rated requires improvement and that recent changes still need to be fully embedded.
- Staff were safely recruited, had the skills to provide effective care, and were regular carers who knew the people they supported well
- People felt safe, and staff understood how to recognise and report possible abuse
- People were supported to make choices and were involved in planning and reviewing their care
- There was an open culture, complaints were acted upon, and the manager had begun gathering people's verbal feedback, which was positive
- Some medicines were not always recorded and managed safely, and inspectors made a recommendation about this
- Care records did not always give staff effective guidance for wider health needs, such as diabetes
- Quality monitoring systems did not always identify areas for improvement
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseAdequate
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenPlentiful
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysAmple
Gallery
What home care costs
Estimated typical UK ranges — Agincare UK Newcastle under Lyme will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Agincare UK Newcastle under Lyme is backed by a local NHS health network. The nearest A&E is Royal Stoke University Hospital, 0.8 miles away. The local GP practice is MILLER STREET SURGERY, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Agincare
Agincare UK Newcastle under Lyme is one of 85 services run by Agincare on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Newcastle-under-Lyme
Information last reviewed October 2026.
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