Home care agency
Westlake Carers Ltd
Home care agency in Egham, Surrey
Westlake Carers Ltd
Home care agency in Egham, Surrey
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About
Westlake Carers Ltd is a home care agency based in Egham, Surrey, providing care and support to people in their own homes. The agency supports older people, younger adults, and those with dementia, physical disabilities, mental health conditions, sensory impairments, learning disabilities, substance misuse, and eating disorders. Services include personal care, medication management, mobility support, companionship, domestic assistance, shopping support, live-in care, palliative care, dementia care, complex care, end-of-life care, respite care, and night care services.
The Care Quality Commission rated Westlake Carers Ltd as Requires Improvement in 2023. The agency was rated Good for Effectiveness, Caring, and Responsiveness, and Requires Improvement for Safety and Leadership.
What inspectors found
CQC: Requires improvementReport published 13 January 2023 · Last inspected 5 December 2022
Inspectors found that people receiving personal care in their own homes spoke warmly about the agency, describing staff as kind and respectful and saying their care was flexible when needs changed. Staff said they enjoyed working there, felt well trained and supported, but the report found that the provider's oversight of medicines, care records and other agency-wide checks was not robust enough, so the service was rated as requiring improvement.
- People said care staff were kind, caring and respectful towards them.
- Staff were described as knowing people well, and the registered manager was flexible in reorganising care when needs changed.
- People said they felt safe, knew how to make a complaint, and that staff arrived on time and did not rush their visits.
- Staff said they received good training, felt supported and valued, and that people had choice in how they were cared for.
- Medicines records were not being monitored or audited, so the registered manager could not be sure staff medicines competencies were safe.
- Guidance for staff on managing risks linked to people's health or mobility was not always in place.
- Wider oversight was lacking: care records, analysis of accidents and incidents, and staff time keeping were not being checked for quality and consistency.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtAmple
- Bowling GreenSparse
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Westlake Carers Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Westlake Carers Ltd is backed by a local NHS health network. The nearest A&E is St Peter's Hospital, 3.2 miles away. The local GP practice is HYTHE MEDICAL CENTRE SURGERY, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Egham
Information last reviewed October 2026.
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