Care home
West House Care Home Limited
Nursing home in Chester-le-Street, County Durham
West House Care Home Limited
Nursing home in Chester-le-Street, County Durham
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About
West House Care Home Limited is a nursing home in Chester-le-Street, County Durham, registered to provide care for 26 residents. It supports older people aged 65 and over, as well as younger adults under 65, offering nursing-level care.
The home was rated Good by the Care Quality Commission in 2022, with Good grades across all five key-question areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 16 November 2022 · Last inspected 19 October 2022
Inspectors found that fire safety had improved, with a new fire risk assessment and staff training completed, while the provider continued renovating the home with new bathrooms, shower rooms and redecoration. Risks were identified and managed, medicines and infection control were handled safely, and staff had safeguarding training. The home was described as warm and friendly, with staff who were kind and considerate and who supported people's choice and control in line with their best interests.
- Fire safety systems had improved, with a new fire risk assessment and completed staff fire safety training
- The home had a warm, friendly atmosphere and staff were kind and considerate
- Medicines were managed safely and infection prevention and control systems were effective
- Staff felt supported by the registered manager and provider, who was described as hands-on
- The registered manager has plans to make further improvements to quality assurance systems
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Food hygiene rating
Good
Food Standards Agency · inspected November 2025
What's nearby
- Set back from main road noise
- Ambulance station about 700 m away
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website. Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkAdequate
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAdequate
- SupermarketsAdequate
- TakeawaysAmple
Local crime statistics
231 recorded crimes in the local area (April 2026)
Top categories:
Source: data.police.uk · within 1 mile
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Nursing care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what County Durham council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £807 |
| 2025 | £857 |
What County Durham council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
West House Care Home Limited is backed by a local NHS health network. The nearest A&E is University Hospital of North Durham, 4.3 miles away. The local GP practice is CESTRIA HEALTH CENTRE, 0.5 miles away, rated ‘Outstanding’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Chester-le-Street
Local clubs, charities and support groups that help older residents stay active and connected.
Hops
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Age Concern Durham County
Provision of services and activities to promote the wellbeing of all older people mainly in and around County Durham and help make later life a fulfilling and enjoyable experience.
Age Concern Durham County
Age Concern Durham County incorporated & commenced trading as a charitable company limited by guarantee (Age Concern Durham County trading as Age UK County Durham charity number 1122008) on 1st…
Gateshead Older People's Assembly
Gateshead Older People's Assembly offers opportunities for over 50s to maintain their health and independence through socialising, exercising, and learning. We support activities in community…
Gateshead Carers Association
We support, advise, represent, advocate & campaign for unpaid adult carers living or working in Gateshead. We aim for carers to have increased choice and control in their life, improved health and…
Age UK Gateshead Limited
Our staff and volunteers together deliver services and activities for people aged over 50 in Gateshead & Newcastle.We are driven by the needs & aspirations of people in later life & our mission is…
More care homes near Chester-le-Street
Information last reviewed October 2026.
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