Anchor
West Hall
Care home in West Byfleet, Surrey
Operated by Anchor
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
Do you run West Hall? Manage this listing free.
About
West Hall is a 117-bed care home operated by Anchor in West Byfleet, Surrey. The home was rated Outstanding by the Care Quality Commission in 2019, with Outstanding grades for Caring, Responsive and Well-led, and Good grades for Safe and Effective.
What inspectors found
CQC: OutstandingReport published 26 June 2019 · Last inspected 18 April 2019
Inspectors found that staff at this large care home for older people, some living with dementia, were exceptionally caring and attentive to residents' wellbeing and sense of purpose. End-of-life care was described as outstanding, and staff were said to plan care flexibly with people and help them pursue personal goals, including links with the local community. Residents reported feeling safe, receiving their medicines, having enough staff, and enjoying food, with a clean and well-adapted environment.
- Staff were described as highly caring, kind and attentive to people's wellbeing and social happiness.
- End-of-life care for residents and their families was rated outstanding by inspectors.
- Care was planned proactively with people, and staff were flexible and responsive to individual needs.
- The service was said to be well connected to the local community and to help residents achieve personal wishes.
- Since the inspection, the regulator was made aware of several unwitnessed falls and a complaint, which the local authority safeguarding team is investigating.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
What's nearby
- Near a main road
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CoursePlentiful
- Public ParkSparse
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAmple
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAdequate
Local crime statistics
126 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Gallery
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Surrey council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £930 |
| 2025 | £952 |
What Surrey council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
West Hall is backed by a local NHS health network. The nearest A&E is St Peter's Hospital, 3.4 miles away. The local GP practice is MADEIRA MEDICAL, 0.8 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in West Byfleet
Local clubs, charities and support groups that help older residents stay active and connected.
Runnymede Dementia Carers Support Group Cio
Dementia Carers Support Group was set up in Runnymede to look after and give respite to carers caring for sufferers of all forms of Dementia. The group runs two drop-in centres weekly and other…
Chertsey & Addlestone Good Neighbours
We support residents living within our boundaries, which are Chertsey, Addlestone, Ottershaw, and Lyne. We can provide transport to medical appointments, local day centres and also assist with…
Spelthorne Dementia Support
Weekly Memory Cafe and carers cafe at Greeno Centre.A buddy support system for families.Coach trips for members and their carers, plus boat trips for wheelchair users.Musical evenings and…
The Orchard Dementia Centre
We provide day centre care for the those living with all forms of dementia; from early onset through to advanced stages. Activities and the environment are designed to provide stimulation to our…
Walton-on-thames stroke club
To benefit stroke survivors and their carers in the Walton-on-Thames and Hersham area.
Concern and Help for East Elmbridge Retired (Cheer)
Providing benefits advice; befriending scheme; social activities.
Part of Anchor
West Hall is one of 132 homes run by Anchor on AskBart. See how the group's homes are rated and where it operates.
More care homes near West Byfleet
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at West Hall, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with care home fees or funding? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run West Hall?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.