Universal Complex Care
Home care agency in Harlow, Essex
Operated by Universal Complex Care
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- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
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About
Universal Complex Care is a home care agency that delivers care and support in people's own homes. It says it has worked across the UK for more than a decade, helping people with care needs to live independently. The agency is based in Harlow, Essex, and its care focus is dementia. It also supports older people aged 65 and over, younger adults under 65, and people with physical disabilities.
Advice on care services is available at any hour, as the agency's lines are open 24/7. Once a person is ready to go ahead, a specialist arranges a home visit to assess their needs in more detail, and a team is then built around those requirements. The Care Quality Commission (CQC) rates Universal Complex Care Good overall, with Good ratings for each of the five key questions: safe, effective, caring, responsive and well-led. The report was published in 2023.
What inspectors found
CQC: GoodReport published 18 May 2023 · Last inspected 5 May 2023
Inspectors found that this domiciliary agency, which supported seven people in their own homes at the time of inspection, provided good everyday personal care. Staff were judged to be recruited and trained appropriately, care plans were kept under review to reflect people's changing needs, and people were supported to make their own choices. The report says the service's rating moved from requires improvement to good at this inspection.
- Staffing levels were judged sufficient to meet people's needs, and staff recruitment was found to be safe.
- Medicines were managed safely, and risks to people's care were assessed with guidance in place for staff.
- People and their relatives described staff as considerate and caring, and people were positive about the registered manager.
- Monitoring of the quality and safety of the service was judged effective.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAdequate
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAdequate
Gallery
What home care costs
Estimated typical UK ranges — Universal Complex Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Universal Complex Care is backed by a local NHS health network. The nearest A&E is Princess Alexandra Hospital, 1.6 miles away. The local GP practice is OLD HARLOW HEALTH CENTRE, 0.7 miles away, rated ‘Outstanding’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Universal Complex Care
Universal Complex Care is one of 2 services run by Universal Complex Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Harlow
Information last reviewed October 2026.
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