Clece Care Services
Universal Care Services Hinckley
Home care agency in Hinckley, Leicestershire
Operated by Clece Care Services
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Universal Care Services Hinckley is a home care agency based in Hinckley, Leicestershire, providing care and support in people's own homes. It is operated by Clece Care Services and has a particular focus on dementia. The agency supports older people, younger adults, and people with dementia, physical disabilities, mental health needs, sensory impairments or learning disabilities. It also provides end of life care for people who wish to remain in their own homes.
The Care Quality Commission rates the agency Requires Improvement overall, in a report published in 2020. Its key questions are rated Good for effectiveness and caring, and Requires Improvement for safety, responsiveness and being well-led.
What inspectors found
CQC: Requires improvementReport published 13 February 2020 · Last inspected 27 January 2020
Inspectors describe a domiciliary service supporting adults with a range of needs, including dementia, learning disabilities and physical disabilities. Staff are said to know people's preferences, help them with eating and drinking, and take a kind and respectful approach. The service was rated requires improvement overall, with inspectors noting that call timings, missed visits and medicines recording still needed attention.
- Staff know people's hobbies, likes and preferences, which shapes person-centred care.
- Staff are described as caring and kind, respect privacy, and involve people in decisions about their care.
- Staff were safely recruited, understand how to recognise and report abuse, and have training suited to people's needs.
- Complaints handling has improved and follows the provider's policy, and staff feel well supported by management.
- Call times and missed calls needed improvement.
- Contacting the office about day-to-day needs or concerns was hard for some people.
- Medicines were not always recorded on the correct paperwork, and inspectors said further improvements were needed, including an electronic record system.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtAmple
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAmple
Gallery
What home care costs
Estimated typical UK ranges — Universal Care Services Hinckley will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Universal Care Services Hinckley is backed by a local NHS health network. The nearest A&E is George Eliot Hospital, 4.7 miles away. The local GP practice is STATION VIEW HEALTH CENTRE, 0.4 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Clece Care Services
Universal Care Services Hinckley is one of 76 services run by Clece Care Services on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Hinckley
Information last reviewed October 2026.
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