Touchheart Healthcare Worcester Office

Home care agency in Worcester, Worcestershire

Operated by Touchheart Healthcare

CQC GoodDementia
NeighbourhoodGreen SurroundingsWell Served
What do these badges mean?
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
AddressCounty House, St. Marys Street, Worcester, WR1 1HB

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About

Touchheart Healthcare Worcester Office is a home care agency based in Worcester. It supports older people, younger adults and people living with dementia, physical disabilities and sensory impairment, delivering personal care, domestic support, nutritional care, supported living services and live-in care to clients in their own homes.

The agency was rated Good by the Care Quality Commission in 2023, achieving Good grades across all key questions: Safe, Effective, Caring, Responsive and Well-led.

What inspectors found

CQC: Good

Report published 11 July 2023 · Last inspected 7 June 2023

Inspectors found that people using this domiciliary service, which supports older people and people living with dementia in their own homes, were positive about the staff, the office team and managers. The report describes care that is person-centred, with people and relatives involved in decisions and encouraged to make choices, and medicines managed safely. This was the service's first inspection since registration in 2020.

Strengths noted
  • People said staff were supportive and that the office team was very good and easy to reach when needed.
  • The provider was described as understanding people's care needs well and working with other healthcare professionals when extra support was required.
  • People were encouraged and supported to make choices about their care, with relatives involved where appropriate.
  • When things went wrong, the provider learned lessons and improved systems to keep people safe.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery500 m
Hospital1.8 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkAmple
  • Tennis CourtAmple
  • Bowling GreenPlentiful
  • Playing FieldAdequate

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingPlentiful
  • SupermarketsPlentiful
  • TakeawaysPlentiful

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Touchheart Healthcare Worcester Office will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Touchheart Healthcare Worcester Office is backed by a local NHS health network. The nearest A&E is Worcestershire Royal Hospital, 1.8 miles away. The local GP practice is ALBANY HOUSE SURGERY, 0.3 miles away.

Nearest hospital · A&E
Worcestershire Royal Hospital · 1.8 mi
Nearest GP
ALBANY HOUSE SURGERY · 0.3 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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