The Old Mill
Home care agency in Spalding, Lincolnshire
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- Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
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About
The Old Mill is a home care agency based in Spalding, South Holland, Lincolnshire, providing care and support in people's own homes. It focuses on dementia care and also supports older people, younger adults under 65, people with physical disabilities, people with sensory impairments and people with learning disabilities. The agency says its carers receive specialised training before being matched to each person's needs. Care plans are arranged after a full assessment that also considers personal preferences, and the agency notes that a range of funding options may help people remain at home.
The Care Quality Commission rated The Old Mill Requires Improvement overall in its 2023 report. Its key questions are rated Good for being effective, caring and responsive, and Requires Improvement for being safe and well-led.
What inspectors found
CQC: Requires improvementReport published 22 May 2023 · Last inspected 18 April 2023
Inspectors visited a domiciliary care agency in March and April 2023 that supports people with dementia, older adults, younger adults and people with physical disabilities in their own homes. Staff were described as kind, respectful and knowledgeable about the people they support, and people said there were enough trained staff, with good infection control and medicines practice. Inspectors judged the service as requiring improvement, mainly because of gaps in recruitment records and some missed safeguarding notifications to the CQC.
- Staff were described as kind and respectful, and they encouraged people to be independent, make their own choices and stay in their own homes.
- Staff were trained in medicines administration and infection prevention and control, and their medicines competency was checked by senior staff.
- People and relatives gave positive feedback on office communication and had several ways to give feedback on the service.
- The registered manager worked with external health and social care professionals, which helped people receive joined-up care.
- Some recruitment checks were incomplete, including unexplained gaps in staff employment history and missing recruitment documentation.
- Not all safeguarding allegations were notified to the CQC as legally required.
- Care plans and risk assessments could contain more detail so that staff knowledge is recorded and people are protected if a key member of staff leaves.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceSparse
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — The Old Mill will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
The Old Mill is backed by a local NHS health network. The nearest A&E is Pilgrim Hospital, 12.9 miles away. The local GP practice is HOLBEACH MEDICAL CENTRE, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Spalding
Information last reviewed October 2026.
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