The Hailey Residential Care Home
Care home in Herne Bay, Kent
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
The Hailey Residential Care Home is a 40-bed residential care home in Herne Bay, Kent, providing care for adults aged 18 and over, including younger and older adults, who are living with mental health difficulties. The home is part of All About Care, which operates two residential services for people with mental health support needs in the area.
The Hailey was rated as Requiring Improvement by the Care Quality Commission in 2023. The CQC found the home to be Good for Effective, Caring and Responsive care, but Requires Improvement for Safety and for being Well-led.
What inspectors found
CQC: Requires improvementReport published 10 July 2023 · Last inspected 25 May 2023
Inspectors found that people spoke well of the home and that staff knew them closely. Residents were helped to take part in outings and attend appointments, and their choices were respected, with restrictions kept to a minimum. Inspectors did raise concerns about how some risks were planned for and how the home checked on its own quality.
- People described the service in positive terms, and staff were seen to know them well.
- There were enough regular staff, and people were supported to go out for activities and medical appointments.
- Staff understood how to protect people from abuse and knew how to raise a concern.
- People were supported to make their own choices, with the least restrictive approach used in their best interests, and the home's policies backed this up.
- Some risk assessments, which guide staff on reducing dangers, had not been completed.
- Records of how prescribed creams were applied needed to be improved, and recruitment steps had not always been followed.
- Checks on safety and quality were not consistently effective, and feedback from people and staff was not analysed or acted on.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
What's nearby
- Near a main road
- Fire station about 500 m away
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website. Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAmple
Local crime statistics
197 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Kent council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £1,063 |
| 2025 | £1,187 |
What Kent council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
The Hailey Residential Care Home is backed by a local NHS health network. The nearest A&E is Queen Elizabeth The Queen Mother Hospital, 10.9 miles away. The local GP practice is PARK SURGERY, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Herne Bay
Local clubs, charities and support groups that help older residents stay active and connected.
Keep Talking Services
The provision of telephone befriending to sufferers of loneliness and or ill health.
Age Concern (Herne Bay)
DAY SERVICES FOR OLDER PEOPLE/LAUNDRY/BATHING/VISITING SERVICE/INFORMATION & ADVICE/HOME HELP SERVICE/TOE NAIL CUTTING SERVICE/ACTIVITIES/CARER SUPPORT SERVICE/hot meals delivery/Personal…
Carers' Support East Kent
We will be the main contact for Carers' in East Kent, providing emotional support, information advice and guidance, training, advocacy and forums. We will work to promote the needs of Carers to…
More care homes near Herne Bay
Information last reviewed October 2026.
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