Swivel Healthcare Registered Office
Home care agency in Northampton, West Northamptonshire
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About
Swivel Healthcare is a home care agency based in Northampton, providing care and support in people's own homes. It describes itself as a specialist health and social care provider with a particular focus on dementia. It also supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairments and learning disabilities. The agency says it aims to tailor its support to each person and to give equal weight to their wellbeing and satisfaction.
The Care Quality Commission rates Swivel Healthcare as Requires Improvement overall, based on a report published in 2023. Its key questions were rated Good for effectiveness, caring and responsiveness, and Requires Improvement for safety and well-led.
What inspectors found
CQC: Requires improvementReport published 12 July 2023 · Last inspected 31 May 2023
Swivel Healthcare is a domiciliary agency supporting about 40 people with personal care in their own homes. Inspectors found that people usually had a consistent team of staff, that visits were generally on time, and that staff were kind, respectful and treated people with dignity. Oversight systems existed but did not always identify and act on problems quickly enough, although an action plan was in place and inspectors saw progress.
- People generally received care from a regular, identified team, and staff usually arrived when expected and had enough time to support people.
- People were kept safe: staff knew how to protect them from abuse or harm, medicines were managed safely, and infection control practices were effective.
- Staff were described as kind and caring, with care delivered respectfully, dignity protected and people's confidentiality maintained.
- Care was person-centred, people were involved in choices about their support, and complaints were handled effectively.
- Quality monitoring did not always lead to areas for improvement being identified and addressed in a timely way.
- Some risks to people's healthcare needs were not always identified, and the plans to manage those risks were not always detailed enough to guide staff. The provider was working on this at the time of inspection.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenAmple
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Swivel Healthcare Registered Office will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Swivel Healthcare Registered Office is backed by a local NHS health network. The nearest A&E is Northampton General Hospital, 2.9 miles away. The local GP practice is THE PINES SURGERY, 1.1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Northampton
Information last reviewed October 2026.
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