St Thomas Complex
Residential care home in South Shields, South Tyneside
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
St Thomas Complex is a 52-bed residential care home in South Shields, South Tyneside, Tyne and Wear. It provides residential and dementia care and also supports people with physical disabilities, sensory impairment and mental health needs. The home says it has cared for older people for more than 20 years and that its staff are professionally trained.
Visitors are greeted by a member of staff and can have a drink and a conversation before being shown around the building. The home's latest inspection report is available on its downloads page. The Care Quality Commission rated the home Good overall in its 2023 report, with Good ratings for each of the five key questions: safe, effective, caring, responsive and well-led.
What inspectors found
CQC: GoodReport published 23 August 2023 · Last inspected 20 July 2023
Inspectors found that St Thomas Complex, which cares for up to 52 older people including some living with dementia, had enough staff to support people safely. Staff were described as kind, caring and attentive, and people and relatives spoke warmly about the support they received. Staff followed good infection control practices, and a refurbishment programme was underway around the home.
- People and relatives were very complimentary about staff, describing them as kind, caring and supportive, and said they had time to talk.
- Staff had safeguarding training, knew how and when to raise concerns, and took action to keep people safe.
- Staff contacted health professionals promptly when people's health needs changed and followed effective medicines support processes.
- Communication among staff was effective, and people were supported to have maximum choice and control in the least restrictive way.
- Inspectors recommended that staffing levels and staff deployment on the lower ground floor be kept under review so people stay engaged and stimulated if they wish.
- Inspectors recommended improving protocols for 'when required' medicines where prescribed.
- Inspectors recommended that regular provider or representative visits to the service, which had stopped, should resume to provide external checks.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Food hygiene rating
Very good
Food Standards Agency · inspected October 2025
What's nearby
- Near a main road
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website. Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenPlentiful
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysPlentiful
Local crime statistics
378 recorded crimes in the local area (April 2026)
Top categories:
Source: data.police.uk · within 1 mile
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
| Dementia care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what South Tyneside council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £854 |
| 2025 | £915 |
What South Tyneside council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
St Thomas Complex is backed by a local NHS health network. The nearest A&E is South Tyneside District Hospital, 1.8 miles away. The local GP practice is RAVENSWORTH SURGERY, 0.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in South Shields
Local clubs, charities and support groups that help older residents stay active and connected.
Age Concern South Tyneside
Age Concern South Tyneside has the general aim to promote the well-being of all older people in South Tyneside, recognising their right to independence, fulfilment,dignity and choice, working with…
Age Concern Tyneside South
At Age Concern Tyneside South (ACTS), we believe in a world where everyone can love life. We are here to inspire, enable and support the older people of South Tyneside to help people to make the…
Age UK Newcastle and North Tyneside
To improve the quality of life for older people
The North Tyneside Carers Centre
The organisation aims to improve the quality of life for carers in North Tyneside by supporting them through a high quality service, shaped by carers' needs and is accessible to all carers.…
Age UK Sunderland
Age UK Sunderland promotes the well-being of all older people throughout the City of Sunderland to improve their quality of life and maintain independence. For further details our web site is…
Age UK Gateshead Limited
Our staff and volunteers together deliver services and activities for people aged over 50 in Gateshead & Newcastle.We are driven by the needs & aspirations of people in later life & our mission is…
More care homes near South Shields
Information last reviewed October 2026.
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