Serve
Home care agency in Rushden, North Northamptonshire
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Serve is a home care agency based in Rushden, North Northamptonshire. It provides care and support delivered in people's own homes to older people aged 65 and over, younger adults under 65, and people with physical disabilities or sensory impairment.
Serve was rated Good by the Care Quality Commission in 2019. The inspection found the agency Safe, Caring, Responsive and Well-led, though Effective practice was identified as requiring improvement.
What inspectors found
CQC: GoodReport published 23 December 2019 · Last inspected 15 November 2019
Inspectors found that Serve, a domiciliary care agency supporting 81 people with personal care in their own homes, delivers caring, punctual and dignified support, with staff described as kind and committed. People were cared for safely, medicines were handled properly, and care plans reflected individual preferences and backgrounds. Some staff had not received regular supervision, and some lacked training on the Mental Capacity Act, which affected how well choice and control were supported.
- Staff were kind, caring and arrived on time, staying for the agreed length of visit
- Medicines were managed safely and infection control practices were effective
- Care plans were individualised and considered people's preferences and cultural and religious backgrounds
- Complaints were listened to and used to drive improvements, and quality monitoring systems were effective
- Some staff had not received regular supervision
- Some staff lacked training on the Mental Capacity Act
- Policies and systems did not always support people's choice and control in the least restrictive way
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAdequate
- Retail ShoppingPlentiful
- SupermarketsAmple
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Serve will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Serve is backed by a local NHS health network. The nearest A&E is Kettering General Hospital, 9.7 miles away. The local GP practice is RUSHDEN MEDICAL CENTRE, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Rushden
Information last reviewed October 2026.
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