Home care agency
SCS - Head Office
Home care agency in Birmingham
SCS - Head Office
Home care agency in Birmingham
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Do you run SCS - Head Office? Manage this listing free.
About
SCS – Head Office is a home care agency based in Birmingham, West Midlands that delivers care and support to people in their own homes. The agency works with older people, younger adults, and individuals with dementia, learning disabilities and physical disabilities. Services offered include personal care, live-in care, support following hospital discharge, respite care, and nursing care, alongside reablement and specialist support tailored to individual circumstances and family needs.
The Care Quality Commission rated SCS – Head Office as Requires Improvement in its 2023 inspection. The agency was rated Good for caring and responsiveness, but Requires Improvement in safety, effectiveness and leadership.
What inspectors found
CQC: Requires improvementReport published 6 September 2023 · Last inspected 13 June 2023
Inspectors found a small team that knew the three people supported well, and relatives said people were safe and cared for respectfully. Staff followed infection control routines and understood how to raise safeguarding concerns.
- Staff were described as caring, respectful and attentive to people's wishes and cultural needs.
- Relatives said people were safe with the support they received.
- Staff said they felt supported in their roles, and the provider engaged well with inspectors.
- Care plans and risk assessments lacked enough detail to guide staff on managing known healthcare risks.
- Recruitment practices, staff training timeliness and induction records needed improvement.
- Quality monitoring and the registered manager's oversight did not identify these gaps, and restrictions lacked recorded authorisation.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtSparse
- Bowling GreenAmple
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAdequate
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — SCS - Head Office will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
SCS - Head Office is backed by a local NHS health network. The nearest A&E is Heartlands Hospital, 1.1 miles away. The local GP practice is WARD END MEDICAL CENTRE, 0.4 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Birmingham
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at SCS - Head Office, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run SCS - Head Office?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.