Home care agency
24-7 Care Services
Home care agency in Birmingham
24-7 Care Services
Home care agency in Birmingham
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
24-7 Care Services is a home care agency based in Birmingham, West Midlands, providing care and support to people in their own homes. The agency supports older people aged 65 and over, younger adults, and people with dementia, physical disabilities, sensory impairment, learning disabilities and eating disorders.
The Care Quality Commission rated 24-7 Care Services as Requires Improvement in its 2024 report. The agency was rated Good for Effective, Caring and Responsive care, and Requires Improvement for Safe and Well-led practice.
What inspectors found
CQC: Requires improvementReport published 4 January 2024 · Last inspected 15 November 2023
Inspectors found that people felt safe with care staff, were happy with their support, and were supported by a consistent, trained team who knew their needs well. People said they could easily reach the management team and were regularly checked on to see how they were finding the service. However, some care records were out of date and did not always reflect people's current needs.
- People said they felt safe with care staff and were happy and complimentary about their care.
- Staff were recruited safely and knew people's care needs well.
- Staff had training to recognise abuse and knew what action to take, and the provider worked with other agencies to keep people safe.
- A consistent group of trained staff supported people, and people said their care needs were regularly assessed.
- Care records were not always up to date, and some information was not correctly risk assessed.
- Medication audits were not effective, and there were no protocols to guide staff on when to give as-needed medicines.
- The provider's own audits had not identified these issues, and inspectors found a breach relating to governance, so the service was rated requires improvement overall.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — 24-7 Care Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
24-7 Care Services is backed by a local NHS health network. The nearest A&E is Heartlands Hospital, 2.4 miles away. The local GP practice is DOWNSFIELD MEDICAL CENTRE, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Birmingham
Information last reviewed October 2026.
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