Home care agency
Sams Helping Hands Ltd
Home care agency in Oldham
Sams Helping Hands Ltd
Home care agency in Oldham
Operated by Sams Helping Hands
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
- Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
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About
Sams Helping Hands Ltd is a home care agency based in Oldham, Greater Manchester. It delivers care and support to people in their own homes, working with older people aged 65 and over, people living with dementia, those with physical disabilities and people with learning disabilities.
The agency was rated Requires Improvement by the Care Quality Commission in 2023. It was rated Good for Caring and Responsive, and Requires Improvement for Safe, Effective and Well-led.
What inspectors found
CQC: Requires improvementReport published 8 February 2023 · Last inspected 15 December 2022
Inspectors found care that was person-centred, promoted dignity and independence, and involved people and relatives in planning. Staff and relatives spoke positively about the registered manager, who had regular contact with people. The service was rated requires improvement, mainly because of concerns about medicines management, governance and record keeping.
- Care plans were person-centred and focused on promoting people's independence, with people and relatives involved in planning their care.
- Staff had been trained in safeguarding and infection prevention and control, and said PPE was readily available to them.
- Recruitment checks were robust, and monitoring helped ensure visits took place on time, with people told when staff were delayed.
- The registered manager had regular contact with people, and relatives and staff spoke positively about management and felt supported.
- Medicines were not always managed safely: guidance for staff was unclear, cream records were incomplete, and as-required medicines did not follow the provider's policy.
- Medicine audits missed discrepancies that inspectors found, and staff had not received specific training on one person's modified diet.
- Mental capacity assessments were absent until the inspection, end of life wishes were missing from care plans, and some statutory notifications to the CQC were not made.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenPlentiful
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Sams Helping Hands Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Sams Helping Hands Ltd is backed by a local NHS health network. The nearest A&E is Royal Oldham Hospital, 2.1 miles away. The local GP practice is LITTLETOWN FAMILY MED PRACT, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Sams Helping Hands
Sams Helping Hands Ltd is one of 2 services run by Sams Helping Hands on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Oldham
Information last reviewed October 2026.
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