Home care agency
Sagecare (Biggleswade)
Home care agency in Bishops Stortford, Hertfordshire
City and County Healthcare Group
Sagecare (Biggleswade)
Home care agency in Bishops Stortford, Hertfordshire
Operated by City and County Healthcare Group
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Sagecare (Biggleswade) is a home care agency operated by City and County Healthcare Group. Based in Bishop's Stortford, Hertfordshire, it delivers care and support in people's own homes. The agency supports older people, younger adults and people living with dementia, physical disabilities, mental health conditions, sensory impairment, learning disabilities and substance misuse.
The Care Quality Commission rated Sagecare (Biggleswade) as Requires Improvement in its 2020 report. It was rated Good for Effective, Caring and Responsive care, and Requires Improvement for Safe and Well-led.
What inspectors found
CQC: Requires improvementReport published 2 April 2020 · Last inspected 5 February 2020
Inspectors found that people receiving personal care in their own homes generally feel safe, and that staff treat them with care, respect and encouragement to stay independent. Late and cut short visits, which were a serious problem in 2019, have reduced since a returning manager strengthened how the service is monitored, although the report says more work is still needed. Staff were described as knowing their jobs well, though some people were less confident with new or unfamiliar staff.
- Staff are trained in safeguarding and understand their duties to report concerns, and the management team reported concerns to the appropriate external bodies.
- Medicines are managed safely, people are protected from infection, and people receive help with eating, drinking and their healthcare needs.
- People are supported to make their own choices, with staff using the least restrictive approach and acting in people's best interests.
- Care plans are described as person centred and respectfully written, and people were involved in creating them and know what they contain.
- Late and cut short calls were frequent in late summer and autumn 2019, and the report says improvements are still being made.
- Staff did not have a clear understanding of how to report and record accidents and incidents, so some risks and incidents of harm were not identified or acted on.
- Some people were less confident with new or unfamiliar staff, and a person's risk assessment had not been updated to reflect a change in their needs until during the inspection.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesPlentiful
- Retail ShoppingAmple
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Sagecare (Biggleswade) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Sagecare (Biggleswade) is backed by a local NHS health network. The nearest A&E is Princess Alexandra Hospital, 7.2 miles away. The local GP practice is SOUTH STREET SURGERY, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Sagecare (Biggleswade) is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Bishops Stortford
Information last reviewed October 2026.
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