Home care agency

Sage Care (West Midlands)

Home care agency in Tipton, Sandwell

City and County Healthcare Group

Sage Care (West Midlands)

Home care agency in Tipton, Sandwell

Operated by City and County Healthcare Group

CQC Requires improvementDementia
NeighbourhoodGreen SurroundingsWell Served
What do these badges mean?
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
AddressCastlemill, Burnt Tree, Tipton, DY4 7UF

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About

Sage Care (West Midlands) is a home care agency operated by City and County Healthcare Group, based in Tipton, Sandwell. It delivers care and support in people's own homes, with a focus on dementia. The agency supports older people, younger adults, and those with physical disabilities, mental health needs, sensory impairment, learning disabilities and substance misuse.

Sage Care (West Midlands) was rated Requires Improvement by the Care Quality Commission in 2020. The inspection found the agency Effective, Caring and Responsive, though it identified concerns about safety and leadership.

What inspectors found

CQC: Requires improvement

Report published 23 April 2020 · Last inspected 25 February 2020

Inspectors visited Sage Care (West Midlands), a domiciliary service providing personal care to people in their own homes, and rated it as requires improvement. People said they were happy with the service, felt safe with staff, and found staff kind and considerate. Staff were described as well supported, aware of individual risks and needs, and involved people in care planning, which was reviewed and kept current.

Strengths noted
  • People reported being happy with their care and feeling safe in their own homes
  • Staff were described as kind, considerate and respectful of privacy and dignity
  • Staff had training, were supported and had their competence checked regularly
  • Complaints were responded to appropriately and care plans were kept up to date
Areas to improve
  • Quality monitoring systems did not identify gaps in medication records or guidance not being followed for one person
  • Late or changed calls were not effectively identified, and travel time between calls was not routinely provided to staff
  • Accidents and incidents were inconsistently recorded and not analysed to learn lessons

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Substance misuse
Younger adults (under 65)

What's nearby

GP surgery300 m
Hospital2.5 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpacePlentiful
  • Golf CourseSparse
  • Public ParkPlentiful
  • Tennis CourtSparse
  • Bowling GreenAmple
  • Playing FieldAdequate

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingPlentiful
  • SupermarketsAmple
  • TakeawaysPlentiful

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Sage Care (West Midlands) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Sage Care (West Midlands) is backed by a local NHS health network. The nearest A&E is Russells Hall Hospital, 2.5 miles away. The local GP practice is WALFORD STREET, TIVIDALE, 0.2 miles away.

Nearest hospital · A&E
Russells Hall Hospital · 2.5 mi
Nearest GP
WALFORD STREET, TIVIDALE · 0.2 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Part of City and County Healthcare Group

Sage Care (West Midlands) is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.

See all 150 City and County Healthcare Group listings →

Information last reviewed October 2026.

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