Home care agency
Ruby Care Services
Home care agency in Colchester, Essex
Ruby Care Services
Home care agency in Colchester, Essex
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About
Ruby Care Services is a home care agency based in Colchester, Essex, providing care and support to people in their own homes. The agency supports older people over 65, younger adults, and people with dementia, physical disabilities, mental health conditions and sensory impairment. Its focus is on dementia care.
Ruby Care Services was rated Good by the Care Quality Commission in 2021. The agency was rated Good for safety, effectiveness, caring and responsiveness. The well-led key question was rated Requires Improvement.
What inspectors found
CQC: GoodReport published 5 March 2021 · Last inspected 29 January 2021
Inspectors found that staffing was sufficient, people were supported by a steady group of regular workers, and no late or missed visits were reported. Staff were described as kind and respectful, were trained for their roles and felt supported, and infection control and individual care plans were judged effective. However, the report found the provider lacked formal systems to assess and monitor quality and safety, and staff medicines competence was not checked on an ongoing basis.
- Staff are trained in safeguarding and know how to respond to concerns about people's welfare.
- People receive care from regular staff and reported no late or missed care visits.
- Staff treat people with kindness, dignity and respect, and support people's independence.
- Risk assessments, individual care plans, infection control and access to protective equipment were found to be in place.
- The provider did not have formal recording systems to assess and monitor the quality and safety of the service, and inspectors made a recommendation about this.
- Although staff had been trained in safe medicines management, their ongoing competence to give medicines safely was not assessed.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Ruby Care Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Ruby Care Services is backed by a local NHS health network. The nearest A&E is Colchester Hospital, 2.1 miles away. The local GP practice is COLCHESTER MEDICAL PRACTICE, 0.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Colchester
Information last reviewed October 2026.
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