Home care agency

Right Trust Care Ltd

Home care agency in Birmingham

Right Trust Care Ltd

Home care agency in Birmingham

CQC Requires improvementDementia
NeighbourhoodCultural HubWell Served
What do these badges mean?
  • Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address15 Mill Lane, Northfield, Birmingham, B31 2RT

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About

Right Trust Care Ltd is a home care agency based in Birmingham, West Midlands. It delivers care and support in people's own homes, with a focus on dementia. The agency supports older people aged 65 and over, younger adults under 65, and people with physical disabilities or substance misuse support needs.

Right Trust Care Ltd was rated Requires Improvement by the Care Quality Commission in the 2021 report. The agency was rated Good for Effective and Responsive care, and Requires Improvement for Safe, Caring and Well-led.

What inspectors found

CQC: Requires improvement

Report published 28 January 2021 · Last inspected 14 October 2020

Inspectors looked at this domiciliary care agency's safe, caring and well-led areas, prompted by concerns about recruitment, care delivery and management. Care records were found to hold information on people's preferences and routines, though risk assessments lacked some required detail. People said they were happy with their care, felt involved in planning it, and spoke well of the management team, with enough staff to meet needs.

Strengths noted
  • Care records include details of people's preferences and preferred routines
  • People say they are very happy with their care and that staff understand their needs
  • People are involved in planning their care and speak highly of the management team
  • Staffing levels were sufficient to meet people's needs
Areas to improve
  • Quality monitoring systems did not always identify issues, so they were not fully effective
  • Recruitment practices were not robust
  • Safeguarding arrangements were not robust and put people at risk of harm, with improvements made only after CQC raised concerns

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Older people (65+)
Physical disabilities
Substance misuse
Younger adults (under 65)

What's nearby

GP surgery500 m
Hospital3.2 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAmple
  • Play SpaceAmple
  • Golf CourseSparse
  • Public ParkAmple
  • Tennis CourtSparse
  • Bowling GreenPlentiful
  • Playing FieldAdequate

Local Amenities

  • Pubs & BarsSparse
  • Restaurants & CafesAdequate
  • Retail ShoppingAmple
  • SupermarketsPlentiful
  • TakeawaysAmple

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Right Trust Care Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Right Trust Care Ltd is backed by a local NHS health network. The nearest A&E is Queen Elizabeth Hospital Birmingham, 3.2 miles away. The local GP practice is WOODLAND ROAD SURGERY, 0.3 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Queen Elizabeth Hospital Birmingham · 3.2 mi
Nearest GP · CQC Good
WOODLAND ROAD SURGERY · 0.3 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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