Home care agency
Queensway Homes Ltd
Home care agency in Birmingham
Queensway Homes Ltd
Home care agency in Birmingham
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Do you run Queensway Homes Ltd? Manage this listing free.
About
Queensway Homes Ltd is a home care agency based in Birmingham that delivers personal care and support to people in their own homes. The agency works with older people, younger adults, and individuals with physical disabilities, mental health needs or learning disabilities, offering a range of services including live-in care, domiciliary care visits, respite support, care for complex health conditions, companionship and end-of-life care.
Queensway Homes Ltd was rated Good by the Care Quality Commission in 2022, with Good grades for safety, effectiveness, caring and responsiveness. The Well-led key question was rated Requires Improvement.
What inspectors found
CQC: GoodReport published 28 April 2022 · Last inspected 7 March 2022
Inspectors found that the agency, which was supporting three people at the time, delivered caring everyday support. Staff were described as knowing people's needs and preferences well, and people felt safe and trusted them. The report also identified some areas needing improvement, mainly in assessments, record checks and training.
- Staff were described as caring, knew people's needs and preferences well, and promoted dignity and independence.
- Assessments came before care began, and care plans gave staff clear guidance, with people and relevant professionals involved where appropriate.
- Safe recruitment processes were in place, and new staff had a thorough induction followed by training and supervision.
- Systems were in place to monitor quality and seek people's views, and the provider was described as open and person-centred.
- Risk assessments had not been carried out for people who smoke, although risks were otherwise usually assessed.
- Staff file audits were not taking place, and people with mental health concerns were being supported without appropriate mental health training.
- The Statement of Purpose had not been updated to reflect mental health support, and one staff file lacked an eligibility-to-work check, which the provider obtained during the inspection.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenPlentiful
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesPlentiful
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Queensway Homes Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Queensway Homes Ltd is backed by a local NHS health network. The nearest A&E is Queen Elizabeth Hospital Birmingham, 1.9 miles away. The local GP practice is RIVER BROOK MEDICAL CENTRE, 0.7 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Birmingham
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Queensway Homes Ltd, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Queensway Homes Ltd?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.