Q Care Assist

Q Care Assist

Home care agency in Nottingham

CQC Requires improvementDementia
NeighbourhoodCultural HubGreen SurroundingsWell Served
What do these badges mean?
  • Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address3rd Floor, The Clock Tower, Talbot Street, Nottingham, NG1 5GG

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About

Q Care Assist is a home care agency based in Nottingham, Nottinghamshire, providing care and support in people's own homes. It supports adults with dementia, older people, younger adults, people with physical disabilities, mental health needs or learning disabilities. Carers are fully trained and matched to each person's requirements, and care plans are tailored to individual needs. Support offered includes around-the-clock care, meal preparation, medication support and companionship, along with help attending appointments and making referrals where needed.

Visits are scheduled with a minimum call time of one hour, so carers are not rushed. The agency also offers full management support. It was rated Requires Improvement overall by the Care Quality Commission (report published 2023), with Effective, Caring and Responsive rated Good, and Safe and Well-led rated Requires Improvement.

What inspectors found

CQC: Requires improvement

Report published 24 April 2023 · Last inspected 10 March 2023

Inspectors found that Q Care Assist, a domiciliary care agency supporting older and younger adults including people living with dementia, provides consistent, familiar staff who know people well and build positive relationships with them. People said staff were kind and patient, and they felt listened to, respected and well cared for. Staff were trained and supported, people were helped with eating and drinking, and their choice, independence and important relationships were promoted.

Strengths noted
  • Care is delivered by consistent staff who know people well and have built positive relationships with them
  • People described staff as kind and patient, and said they felt listened to and respected
  • Staff are trained and supported, and there are enough of them to meet people's needs
  • Infection prevention and control measures are followed, and the provider learns from incidents and makes improvements
Areas to improve
  • One incident was not referred to the local authority safeguarding team
  • Some statutory notifications were not submitted on time, and some recruitment and safeguarding policies were not fully followed
  • Some care plans and risk assessments vary in the level of detail they give staff, and skin creams were sometimes applied when they were not listed on medicines records

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Younger adults (under 65)

What's nearby

GP surgery150 m
Hospital1.5 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAdequate
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkPlentiful
  • Tennis CourtPlentiful
  • Bowling GreenAmple
  • Playing FieldAmple

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingPlentiful
  • SupermarketsPlentiful
  • TakeawaysPlentiful

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Q Care Assist will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Q Care Assist is backed by a local NHS health network. The nearest A&E is Queen's Medical Centre, 1.5 miles away. The local GP practice is PARLIAMENT STREET MEDICAL CENTRE, 0.1 miles away.

Nearest hospital · A&E
Queen's Medical Centre · 1.5 mi
Nearest GP
PARLIAMENT STREET MEDICAL CENTRE · 0.1 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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